Frequently Asked Questions & Answers
Please click on questions below to answer your queries
Why Reception Academy?
Hotels we work with
What are the courses we offer?
What do the courses consist of?
When do the courses run?
When should I register?
Will Reception Academy help me find work?
Where is the Academy?
May I visit Reception Academy?
Can you help with accommodation in London?
What is the cost of the courses?
What are the payment options ?
What is included in the price?
What are the payment methods?
How do I register and book a course?
What do graduates think about Reception Academy?
What are the requirements for doing this course?
What do I need to wear?
What do I need to bring to the classroom?
Why Reception Academy?
Reception Academy is a UK registered learning provider and the leading training school for classroom based Hotel Training.
Many of the hotels we work with are well known and much respected in the industry. Through our connections with Hotels, we have taken great effort learning their specific requirements and what they look for when hiring Hotel staff. Our unique concept provides a platform which connects fully trained students with hotels looking to recruit staff.
Our successful record of converting 90% of our inexperienced students into employed Hotel Receptionists, speaks in volume about why people chose us. Here are other reasons:
- We only use the latest technology
- No hidden costs
- Bright airy training rooms with natural day light
- Maximum of 12 students per class
- Hands on training using a dedicated laptop per student
- Practical training using props and equipments
- Fun interactive exercises
- Hotel and Reception Academy CV which stand out from other CVs
- Handy central London locations
- Help and support along the way and after completion of the training
- Trainers with years of experience in the industry
- Close and strong network with Hotels
- Caring and helpful staff
Hotels we work with
We work closely with a number of Hotels, including big brand names such as Hilton, Radisson Edwardian, Park Plaza, Hyatt just to name a few. Follow http://www.receptionacademy.com/hotels to find out about other hotels you could work for.
What are the courses we offer?
Reception Academy offers a number of courses relating to the Hospitality industry with view to employment by major Hotels. Press on each course below to find full details for the specific course.
What is the Hotel Receptionist Course?
What is the Bartender Course?
What is the Waiter Course?
What is the Opera PMS Course?
What is the English Hospitality Course?
What is the Micros PMS Course?
What is the Switchboard Course?
What is the Housekeeping Course?
What is the Concierge Course?
What is the Management / Supervisor Course?
What is the Hotel Job Applications & Interview Techniques Course?
What is the Sales & Marketing Course?
What is the Reservation Agent Course?
What is the Night Auditing / Accounts Course?
If you are interested in a course that is not listed above please let us know and we will endeavour to offer it in future.
What do the courses consist of?
We have designed our courses to include subjects which cover the required skills to be a professional Hotel staff. Simply go to www.receptionacademy.com/courses and click on the picture for the relevant course, to get full details.
Below is an example of what the Hotel Receptionist Course consist of:
- Understanding and using Fidelio Opera hotel computer programme (market leading PMS in UK and abroad)
- Welcoming guests upon arrival using correct terminology
- Hands on practise sessions behind our Hotel Reception desk
- Introduction to Hotel Accounts used in Front of House
- Becoming familiar with hotel terminology (specific language used in UK hotels for over sea students)
- Taking full reservations on the phone and transferring them onto Opera PMS
- Official guest complaint handling and knowing which department to pass them onto
- Sales & Marketing: learning to up-sell a room to a guest
- Checking-In and Checking-Out guests using Opera
- Career path planning for a clear understanding of your future in Hotels
- CV writing skills including our guidance on creating the perfect CV for Hotels
- Interview techniques including our guidance on how to perform in assessment centres
When do the courses run?
To find out specific start dates please follow the link where you will find a drop down list for all start dates of our up and coming courses. www.receptionacademy.com/courses
As an example, the Hotel Receptionist course runs once every month and is carried out during the following hours:
| Morning Course: | Monday-Friday | 07.30 - 11.30 |
| Mid-Morning: | Monday-Friday | 12.00 - 16.00 |
| Evening Course: | Monday-Friday | 16.30 - 20.30 |
When should I register?
It is recommended that you register three weeks in advance of the start date for each course. If you find a course is fully booked, you will be able to register on the waiting list for each course. This can be done online or by emailing info@receptionacademy.com and requesting to be placed on the waiting list.
Will Reception Academy help me find work?
Reception Academy not only offers training on relevant skills which hotels look for, we give guidance and experience in finding work with hotels. With thousands of hotels in London alone, there are plenty of employment opportunities in one of these Hotels, after completing our tailor made courses.
Once a course is completed, a profile is created for each graduate on our website. This profile will consist of their professional photograph; personal contact details as well as a brand new professional, hotel specified CV which we help create. All of this is included in the course rate*.
After graduating, Hotels have access to these profiles and can ask graduates to come in for an interview. We have numerous hotels which hire our graduates and our programme is designed towards getting this result. Over 90% of our graduates are successfully employed by hotels. We have graduates working as staff, including Hotel Receptionists in major Hotels such as Hilton, Hyatt and Four Seasons.
*This applies to certain courses only and is detailed below each course on www.receptionacademy.com/courses
Where is the Academy?
This course will be held at our Training Academy located at 16 Brune Street, E1 7NJ, about a 5 minute walk from Liverpool Street Station and Aldgate East. Whitechapel over ground is nearby as well as a number of different buses heading towards the City.
To help you find our location we suggest you click on this link to View Larger Map. You can also request directions from any of the stations to the Academy by contacting us on http://www.receptionacademy.com/contact
May I visit Reception Academy?
We invite you to visit Reception Academy to see the training centre and meet our friendly staff & trainers. Just email info@receptionacademy.com and we will arrange this for you. You can visit, by appointment, Monday to Friday from 11.30-12.00 or 16.00-16.30.
Can you help with accommodation in London?
Please see our homepage or click on the link for contact details of Britannia Travel who can provide you with costs for a short term stay in London.
What is the cost of the courses?
We aim to keep the cost of all our courses very affordable and good value for money. To find out rates for the course follow this link www.receptionacademy.com/courses , where you will see a list of all courses and rates.
What are the payment options ?
All courses can be paid either in instalments or in full. Instalment rates are normally about 10% more than upfront payments. We accept all major credit cards as well as cash payments. If you are overseas we can provide you with our bank details so that you can arrange a transfer.
See below example for Hotel Receptionist Course payment options
£699.00: This can be paid in three instalments:
| £233 | When you register and book online |
| £233 | First week of the course |
| £233 | Last week of the course |
£649.00: This special discounted rate for those who pay-in-full up front.
What is included in the price?
- Local Tax
- All training material
- Reception Academy official note pad and pen
- Profile on our website including a professional photograph *
- Hands on practise sessions
- New Hotel and Reception Academy CV*
- Interview techniques and Hotel assessment advice*
- Graduation ceremony
- The Certificate
- Tea / Coffee
- Personalised name badge
*This applies to certain courses only and is detailed below each course on www.receptionacademy.com/course
What are the payment methods?
Students can either pay online using a valid credit card or in cash at the Academy.
If you are unable to proceed with payment as above, you can make a direct payment into our account. Our bank details are as follows:
Hospitality Training & Recruitment Ltd
Barclays Bank
Sort Code: 20 54 58
Bank Account: 70248010
IBAN: GB58BARC20545870248010
SWIFT CODE: BARCGB22
How do I register and book a course?
To register, simply follow this link www.receptionacademy.com/courses chose the course you want to do then:
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your full details, including your address, so we can send you a confirmation letter and receipt by post (for Visa Applications Only).
- Choose a password
- Press check out
- You will now need to enter your credit card details – please ensure that “Card Holder Address” is entered as the address.
- Upon completion you will need to press “Confirm booking and Pay” showing you the exact amount you have agreed to pay above.
- You should now receive an email confirmation along with an attachment which is a small questionnaire. Kindly print this off, complete and return to the class on your first day.
What do graduates think about Reception Academy?
We encourage you to follow us on Facebook to see what graduates are saying about us and to hear about their success. Click the link below for Facebook to read student opinions.
What are the requirements for doing this course?
Anyone from any country or any age can do this course. You need to have just a basic knowledge of the English language to do the course. You are NOT required to have a degree or a certificate to prove your level of English or to be eligible to do the course. The Hospitality industry hires people from all backgrounds and ages as long as you have a valid UK work permit and the right attitude and passion.
What do I need to wear?
Dress code for the course is smart casual clothes, no jogging suits but you can wear jeans.You need to have a suit and a shirt – a tie if you are a boy- Ladies do not have to wear a skirt with their suit but boys will need to wear a tiem. The suit is worn only at the graduation, profile picture day and practical exam day.
What do I need to bring to the classroom?
The Academy provides all the students with access to a dedicated laptop, so you do NOT need to bring one. You will also get a note pad and pen, so you only need to bring with you the answers to the course questionaire (4 week course only), balcony disclaimer (4 week course only) and contact detail form and of course your passion for the Hospitality industry.
Please remember to print out the directions and bring them with you so that you can find us easier the first time you visit.