Terms and Conditions

Website Terms

The following terms govern the use of the website of Hospitality Training & Recruitment Limited trading as Reception Academy, whose registered office is located at Coppergate House, 16 Brune Street, London, E1 7NJ (Company registration 6471950).

By using or visiting the website, you expressly agree to be bound by these terms and to follow these terms and all applicable laws and regulations governing the website. Please also familiarise yourself with our Website Code of Conduct when using any interactive elements of our page.

Ownership of Rights

All rights, including copyright, in this website, are owned by or licensed to Hospitality Training & Recruitment. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for use as outlined in the "Permitted Uses" clause below is prohibited without the permission of Hospitality Training & Recruitment.

Permitted Uses

You agree that you are only authorised to visit, view and to retain a copy of pages within this website for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this website for any purpose other than to review the information contained therein, for personal use, or to transact enrolment or bookings, unless otherwise specifically authorized by Hospitality Training & Recruitment to do so.


  • Hospitality Training & Recruitment does not promise that the website will be error-free, uninterrupted, nor that it will provide specific results from use of the website or any content or link on it. The website and its content are delivered on an "as-is" and "as available" basis.

  • Hospitality Training & Recruitment cannot ensure that files you download from the website will be free of viruses or contamination or destructive features.

  • Hospitality Training & Recruitment disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose.

  • Hospitality Training & Recruitment will not be liable for any damages of any kind arising from the use of this website, including without limitation, direct, indirect, incidental, and punitive and consequential damages.

  • Hospitality Training & Recruitment makes no guarantee of any specific result from use of this website or use of the Hospitality Training & Recruitment service.

Links to Third Party Websites

  • This website may contain hyperlinks to third party websites. Hospitality Training & Recruitment has no control over these websites or the content within them.

  • Hospitality Training & Recruitment cannot guarantee, represent or warrant that the content contained in the websites is accurate, legal and/or inoffensive.

  • Hospitality Training & Recruitment does not endorse the content of any third party website, nor do we warrant that they will not contain viruses or otherwise impact your computer.

By using this website to link to another website, you agree and understand that you may not make any claim against Hospitality Training & Recruitment for any damages or losses, whatsoever, resulting from your use of the website to link to another website.

If you have a problem with a link from the website, please notify us by phone and we will investigate your claim and take any actions we deem appropriate in our sole discretion.

Limitation on Liability

Except in jurisdictions where such provisions are restricted, in no event will Hospitality Training & Recruitment be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits,even if Hospitality Training & Recruitment has been advised of the possibility of such damages.


This website is controlled and operated by Hospitality Training & Recruitment Ltd. from its offices in the United Kingdom.

If there is any dispute about or involving the website, by using the website, you agree that the dispute will be governed and construed by English law.

In the event of a dispute arising out of or relating to these terms and conditions, or your use of or access to this website, litigation must be brought in court in London, England without regard to its conflict of law provisions.


You agree to indemnify and hold Hospitality Training & Recruitment, its owners, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys fees, made by any third party due to or arising out of your use of the website, including also your use of the website to provide a link to another website.


Reception Academy will respond promptly if you let us know when we do not meet your needs or keep our promise.

In the first instance, you should discuss your concerns with your tutor or trusted member of the Reception Academy Team. If this is not appropriate, you should write to:

Reception Academy London

Attn.: Company Director

Coppergate House

16 Brune Street


E1 7NJ

We aim to respond to all complaints within 2 working days.

Course Cancellations, Refunds & Amendments

By completing your registration for a course and making a payment of full or instalment fee, you agree to the following Terms and Conditions:


1.0 Any courses cancelled 5 weeks - 22 working days prior to course start date admin fee of one half of the course price applies, remaining deposit will be refunded accordingly.

1.1 Any courses cancelled 21 working days or less prior to course start date will not be refunded. Any outstanding balance still due for the course must be paid in full effective immediately.

1.2 Any other course cancellations that do not fall under the above clauses will incur an admin fee of one third of the total course price, remaining deposit will be refunded.

1.3 Courses can only be cancelled prior to course start date. After course has started cancellation policy as outlined in point 1.1 to 1.4 no longer applies and any outstanding course fees must be paid in full regardless of course completion.

1.4 Reception Academy reserves the right to cancel the course if number of delegates has not reached the minimum required to run the course effectively or any unforeseen circumstances do not allow for a safe training environment. In the event of cancellation, Reception Academy will either arrange for an alternative course date or offer a full refund of the deposit paid.


1.5 All course start dates can be changed 14 working days prior to course start date - subject to availability and admin fee of £50.00 plus VAT.

1.6 Any amendments to the course (course start date, name change, location change etc.) may be rejected if made less than 14 days prior to course start date.

1.7 Instalment payments must be settled prior to completion of the course. Reception Academy reserves the right to retrieve outstanding balance earlier should the student fail to attend the full course or request a change of start date.


Refunds are subject to the above terms and conditions as outlined in point 1.1 to 1.7 and as highlighted in the "Visa Restrictions" section.

Any refunds granted will be made via the payment method and account that was chosen upon making the booking.

Student Finance Options

We offer student finance options subject to approval.

You can cancel your application anytime before you signed the Credit Agreement and as long as you have not been booked onto a course as a result of your approved application and signed credit agreement. Once a course was bindingly booked, the standard terms and conditions for course bookings, amendments and cancellations apply.

Visa Restrictions

Please note that students may require a Visa depending on their choice of training location. It is the bookers responsibility to familiarize themselves with applicable Visa requirements for the country in which they aim to attend a course.

However, signing up for a course at Reception Academy does not automatically grant legal entry nor does it guarantee that your Visa application will be successful.

We strongly advise that you check Visa requirements before signing up for a course.

Once signed up, regardless of whether Visa was granted or not Reception Academy Booking Cancellation terms, as set out in 1.0 to 1.4, apply.

Policies & Procedures

The section Policies & Procedures provides information on current written protocols, policies and procedures for delivering the Academies services and responsibilities.

These guidelines have been drawn up to ensure that our legal responsibilities are met and that all our students are supported, protected and treated fairly. They are made available as part of our commitment to open and transparent procedures.

They may be of interest to students or anyone considering studying or working at Reception Academy.

Employment Opportunities

Hospitality Training & Recruitment does not guarantee employment to any student as a result of purchasing and attending any of its training courses.

Hospitality Training & Recruitment cannot be held responsible for its client’s requirements or selection criteria at any time.

Hospitality Training & Recruitment reserves the right to change these terms at any time, effective immediately upon posting on the website. Please check this page of the website periodically.