Up-Selling Techniques Course
This superb online training course on Up-Selling is ideal for anyone that sells products or services to potential customers. You will learn to identify opportunities which will add value to your guest’s overall experience and to apply a proven selling process that has proven results.
This course specifically caters to the needs of the hospitality industry and is ideal for those who already work in a customer facing environment wishing to improve their up-selling skills.
You will become confident presenting additional buying opportunities and higher-margin alternatives. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line and provide your guests with better service.
Not only will you learn to anticipate your guest’s needs you will recognize how to offer solutions in a professional way. Being able to understand how to up-sell professionally will help you greatly in developing your skills and stand out as an exceptional sales person.
This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary. The online course also allows you to print material directly from the learning system.
Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.
All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.
All online courses are available instantly once purchased.
✅ How to up-sell with confidence
✅ Correct use of up-selling techniques
✅ Identify 'win-win' opportunities to provide more products and services
✅ Selling without being pushy
✅ Create opportunities to add value for customers
✅ Apply a 'cross and up selling' process to make decisions easy for customers
Optimum Computer Specifications:
For the best compatibility and quality use:
- Firefox / Firefox Quantum
Avoid using Internet explorer, Microsoft edge (known to cause loading/display issues) or any browser that does not support HTML5, this will cause the course to revert to legacy flash and could display content out of alignment or incorrectly.
Recommended PC Specifications:
- Intel core i3 dual core or above
- Windows 7 or above
- 4GB ram or more
- Stable internet connection averaging 20Mb/s (2.5MB/s) or more.
- Hard drive with 1GB free for course cache when viewing. -
- Ideally 10Gb + free for optimum system performance when viewing online content.
When viewing a course which may be displaying incorrectly, clearing browser cache and reloading the course can solve this as the browser saves previous versions of a course if they shared the same name.
*Please note online Courses are available for 30 days from the time of payment. During these 30 days you may repeat the course and view the slides as many times as you like, however the quiz can be completed only once. There is enough time for you to work through the course materials thoroughly, so please do so before choosing to complete the final quiz. Upon successful completion please email firstname.lastname@example.org in order to receive a copy of your certificate (if applicable).