Message Handling Skills

You will be given a certificate on successful completion of the course. Please choose how you would like to receive your certificate:

Free Certificate Example Premium Certificate Example

The free certificate is a standard certificate that can be printed by yourself on completion of the course. It is provided free of charge.

The premium certificate is an official Reception Academy Certificate with hologram printed on certificate paper. There is an extra charge of £5 for processing and posting this certificate.

£22.95 £17.95 per person

Message Handling

This exciting online training course on message handling is ideal for anyone that works in a service environment wanting to improve their skills or planning to start a career in the hospitality industry.

You will learn how to take a message in a professional manner using message templates, which in turn can be transferred to the appropriate computer programme such as Opera PMS.

This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary. The online course also allows you to print material directly from the learning system.

Featuring professional audio voice-overs the user can listen to a native English speaker, further improving their English language skills when communicating.

All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.

All online courses are available instantly once purchased.

Topics covered:

✅ How to take a message professionally

✅ Using message templates

✅ Transferring messages into a hotel computer programme such as Opera PMS

✅ How to deal with a difficult call

The cost of this course:

  • £17.95

*Please note online Courses are available for 30 days from the time of payment. During these 30 days you may repeat the course and view the slides as many times as you like, however the quiz can be completed only once. There is enough time for you to work through the course materials thoroughly, so please do so before choosing to complete the final quiz. Upon successful completion please email in order to receive a copy of your certificate (if applicable).


  • Mustafa Amin Aolad


    I did a few of the online courses and shortly I started getting interviews and finally after 3 months was offered a job form a four star hotel! At first I did the 'Message Handling' course, then 'Telephone Handling' and finally 'Networking Techniques' and as I did each one I started to get more interviews form top hotels.

    Thank You Reception Academy! Written 27th Nov 2013