Hotel Reservations by Phone
This wonderful "Listen & Learn" audio course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. It will help you to continue your professional development and career progression from the comfort of your home.
We also recommend this Audio Course to you if you already work in a Reservations Department and are seeking inspiration on how to say things in a more professional or uplifting manner. Learn to use "Buzz Words" sensibly and create a tone of voice that is unmistakably in line with 5 star standards.
In this module we cover "Reservations - Taking a booking by phone". You will be able to listen to three (3) different conversations between a Reservations Agent and a caller wishing to book a room.
Ranging from a simple conversation to a more complex scenario, we will cover:
- Reservations Agent taking a booking in accordance with 5 star brand standards
- Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)
- Reservations Agent taking a booking from a caller that is difficult to understand
All conversations are taken from real life hotels and are professionally voiced over to ensure you get the most out of each Audio Course.
Listen to these tapes over and over until you feel comfortable in adapting them to your own workplace.
The course provides the following downloads:
- Conversation one script
- Conversation two script
- Conversation three script
- Brand Standard check-list for Reservations Agent
All online courses are available instantly once purchased.
✅ Reservations Agent taking a booking in accordance with 5 star brand standards
✅ Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)
✅ Reservations Agent taking a booking from a caller that is difficult to understand
Optimum Computer Specifications:
For the best compatibility and quality use:
- Firefox / Firefox Quantum
Avoid using Internet explorer, Microsoft edge (known to cause loading/display issues) or any browser that does not support HTML5, this will cause the course to revert to legacy flash and could display content out of alignment or incorrectly.
Recommended PC Specifications:
- Intel core i3 dual core or above
- Windows 7 or above
- 4GB ram or more
- Stable internet connection averaging 20Mb/s (2.5MB/s) or more.
- Hard drive with 1GB free for course cache when viewing. -
- Ideally 10Gb + free for optimum system performance when viewing online content.
When viewing a course which may be displaying incorrectly, clearing browser cache and reloading the course can solve this as the browser saves previous versions of a course if they shared the same name.
The cost of this course:
*Please note online Courses are available for 30 days from the time of payment. During these 30 days you may repeat the course and view the slides as many times as you like, however the quiz can be completed only once. There is enough time for you to work through the course materials thoroughly, so please do so before choosing to complete the final quiz. Upon successful completion please email firstname.lastname@example.org in order to receive a copy of your certificate (if applicable).