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On the Job Training

We understand that business demands do not always allow for entire teams to be send away on a training course. Besides that, sometimes it may actually be more beneficial to your team to be trained on the job and in their familiar work environment.

On the job training can be tailored around your business needs. Our trainer(s) would work alongside your team members and provide instant feedback on guest interactions, internal interactions, conflict resolutions, system usage and efficiency improvements. Individual team member performance feedback can be provided and used for development reviews.

If you wish to get in touch with us and see how we can help your business, talk to us about your options. Alternatively, feel free to get in touch with our Training & Development Manager Daniel David -

BRAM - Barratt Residential Asset Management

We have recently booked our third Concierge training course with Reception Academy who created a bespoke course based on Barratt Residential Asset Management (BRAM) standards and procedures. Their effort and flexibility was greatly appreciated and we plan to use the for future training courses for our growing team.

The training experience was very professional. The venue, services, course work and trainer whose knowledge and understanding of the role of Concierge was second to none.

BRAM are happy to recommend Reception Academy to any business who whishes to improve the competence of their front of house staff.

Hilton Resourcing

A big THANK YOU to Reception Academy for the amazing job they do training their students to the highest technical and behavioral standards to face guests! Hilton Hotels has so many success stories we could share! Only in London Hilton on Park Lane (the biggest 5 star hotel in London) you can find Eva, Matt and Catalin all from them! Thank you Martin, Jade, Daniel and Pierre!

Duarte G. C. De Magalhaes Ferreira In-House Recruiter - Resourcing & HRSS - Metro Division

Park Plaza Westminster Bridge

“Since discovering the tremendous work of the Reception Academy we are delighted to say that their graduates have set a high benchmark for all new recruits here at the Park Plaza Westminster Bridge. At present more than half of our reception team is made up of Academy Graduates, and we have recently promoted our first graduate into a shift leader position.

We are constantly delighted by the enthusiasm and technical ability of the graduates each month, and look forward to developing our relationship further with the academy.”

Jordan Kiziuk PR & Marketing Executive

Symon Smith & Partners

Symon Smith recently attended the Concierge training course at Reception Academy. Reception Academy kindly provided a two day course, condensed into one, their flexibility was greatly appreciated. The training experience was very professional, from the venue, services, course work and trainer whose knowledge and understanding of the Concierge role was second to none. Symon Smith is happy to recommend Reception Academy to any business who wishes to improve the competence of their staff.

Mario Anastasis

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