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Mystery Guest Audit

Secret Service Mystery Audit by Reception Academy

How your customers perceive your business often rests on the performance of your reception team. - Is your reception team up to scratch?

Mystery guests have been a historic pillar within the Hospitality industry. Providing managers and owners of companies with a detailed report of the performance of team members and the services and facilities the company provides. These reports generally highlight whether the team follows the company's brand standards or not, revealing any issues with the services and facilities offered. However, these reports never provide suggestions on how to improve the performance nor does the reviewing company get actively involved in bringing the performance up to scratch after their assessment is done.

We offer a holistic approach

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Identifying and Overcoming Challenges

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Get in touch with us for a no obligation meeting. This gives both of us the opportunity to ascertain if we are a good fit for each other.