FAQ




What does Reception Academy offer?

At Reception Academy we train passionate individuals for a career in the hospitality industry. Our training is extensive, hands-on and based on employer requirements. Once trained, we make these passionate individuals available to you.

We also offer you Bespoke Training, On the Job Training and Front Office Support and Setup.

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What career starter courses do you train?

We are currently training our students in the profession of Hotel Receptionist, Hotel Reservations Agent and Corporate Receptionist.

Many of our graduates return to take our Supervisor & Leadership career development course.

We are constantly adding to our training portfolio and soon will be launching our Medical Receptionist course.

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How can we recruit from Reception Academy?

We understand that hiring new team members should be easy and cost-effective. That is why we offer three different recruitment packages to suit a variety of recruitment needs. click here to find out more.

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Who can recruit from Reception Academy?

Any company looking to hire exceptional and well trained front of house staff. Our career starter course graduates are specifically well suited to the hotel industry and the corporate sector. However, previous graduates have been hired, and made a valuable contribution to private clinics, luxury spas, residential reception teams, estate agencies, high profile customer service roles and airline representatives just to name a few.

The customer service elements trained in all our courses are based on luxury, five star hotel standards and applicants trained will compliment any front of house team.

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How can we get in touch with graduates?

Our registered partner companies have a variety of options. We host a graduation ceremony once a month and as a partner company you are welcome to attend and meet graduates face to face over a drink, in a relaxed networking environment.

You also have the opportunity to see graduate profiles and CV's directly when logged in to your partner profile on our website. Once logged in, you can email or text graduates directly via the platform.

Lastly, you can always request to sit in during a class and see students in action. You are free to interact with them during practical exercises and take note of those students who stand out to you - ready to make them an offer once they completed the course.

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Can none partner companies attend the graduation?

Our graduation events are exclusive to partner companies. However, if you have not previously worked with Reception Academy and you would like to see the caliber of candidates we have, please drop us an email at info@receptionacademy.com and we will invite you to attend the event on a one off basis.

Please note, that we kindly ask that you do not hire or make contact with any graduate as a result of having attended this event based on an introductory invite.

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How can we become a Reception Academy partner?

Becoming a Reception Academy partner is simple. To find out more about our membership options and to start the registration please click here.

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Where is the graduation?

Our graduations are generally held on the last Friday of each month and the venue varies. We aim to celebrate the success of our students in a 4* / 5* hotel in an easy to reach location. Partner companies will receive our graduation invite with venue details about two weeks prior to the event.

If you have a venue space and would like to host one of our graduations in exchange for a free, unlimited membership please get in touch and we are happy to discuss this further.

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How can we register?
  • Register
  • We activate your account and send you a confirmation email
  • Login, search our graduate database and recruit
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Can we post our vacancies on your job board?

Yes, you are welcome to do so. Our job board is open to member- and none member companies alike. We have over 35,000 monthly visitors to our site and our job board is not only used by past time students but also by the general public. Follow the steps below to access the job board functionality within your recruiter profile:

  • Enter “post a hospitality job
  • Sign in or register your details (as above)
  • Once logged in, fill out all necessary details of the vacancy and the preference contact details
  • Click “Activate”
  • Click “Submit Job Listing”
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