Carlson Rezidor Hotel Group

Rezidor’s portfolio features more than 440 hotels in operation and under development with 96,000+ rooms in 71 countries. We operate and develop Radisson Blu, Park Inn by Radisson and Regent Hotels & Resorts in Europe, Middle East and Africa – and Hotel Missoni worldwide.

The Rezidor Hotel Group is one of the world’s fastest growing hotel companies. We offer the best of hospitality, with price levels and target markets ranging from family value and high-class comfort to high-end luxury.

The Rezidor Hotel Group's history at the forefront of contemporary hospitality began in 1960 when we opened our first hotel: the towering Royal Copenhagen, built by SAS airlines to satisfy demand for luxury accommodation in the Danish capital. Stylishly fashioned in the smallest detail by the legendary architect Arne Jacobsen, it was acclaimed as the world's first designer hotel and many of the iconic pieces that Jacobsen specifically created for the hotel - including his famous Swan and Egg chairs - have become highly desirable collectables. The Royal, as SAS's spectacular flagship property, became one of the world's most celebrated hotels throughout the 1960's and 70's, attracting Heads of State, major rock and film stars and a galaxy of other leading VIP's - all greeted personally by the legendary General Manager, Alberto Kappenberger. The Radisson Blu Royal Copenhagen celebrated its Golden Jubilee in 2010, led by the current General Manager – Alberto's equally charismatic son, Roy Al Kappenberger. And Room 606 of our original property has been carefully re-created as a lounge in Copenhagen airport: a tribute to the unique Rezidor/Jacobsen contribution to modern design history.


Our Philosophy

Rezidor marked 2012 as a year of transformation and - following Kurt Ritter's retirement after 30+ years at the helm - the beginning of a new chapter in our history. I would like to welcome you all to this new era and tell you how very proud I am to succeed Kurt as Rezidor’s President & CEO. We want to further build on our legacy and make Rezidor a leading hotel company - not only in terms of growth, but also in terms of delivering sustainable profits. Our management team is very much focused on the opportunities ahead and we are looking forward to achieving our ambitious objectives. Since my appointment as Rezidor’s President and CEO in January 2013, I have repeatedly been asked two questions: What will change under your leadership? And what is your vision for the company? When it comes to the first question, my policy is ‘evolution, not revolution.’ I am an hotelier at heart and my focus is on our guests, our hotels and our owners. As an hotelier, I understand the importance of all three to our business. Some things won’t change. We remain fully committed to our values: honesty; integrity; innovation; and responsibility. Rezidor’s commitment to these values was again recognised in 2013 when the Ethisphere Institute named us as one of the World’s Most Ethical Companies for the fourth year in a row. Based on that great foundation, we will make certain adjustments. Most importantly, we will focus on increasing our profitability. Our goal is to lift our EBITDA margin to 12% by the end of 2015 through revenue generation, targeting profit improvement opportunities, decentralising the organisation, and our strategic partnership with Carlson. At the end of 2012, we achieved our first target as Rezidor’s EBITDA margin reached 5.5%. We are on our way but there is more work to be done. Our Mission & Vision The second question I am asked is all about the future of Rezidor and my vision for our company. Since the beginning of 2013, I have spent a lot of time discussing this issue with my fellow Rezidorians. After all, our business is not a one-man-show, it’s a people business. Its success is the result of true teamwork. The results of these discussions are encapsulated in our mission, vision and long-term strategy for Rezidor. Our Mission is simple and based on our legacy: We provide unique Yes I Can! service. Our Vision is ambitious! We want to be recognised as:


You can read more about our Mission and Vision here. And Our Strategy is 4-fold perfectly reflecting our Mission and Vision. Rezidor’s 4D Strategy provides a simple framework, but invites us to go beyond the obvious while focusing our attention on the core components of our business: Develop Our Talent Delight Our Guests Drive the Business Deliver Results You can read more about our 4D Strategy here. Our Mission, Vision and 4D Strategy are all about taking Rezidor to the next level of success and profitability, and generating positive returns on investments for all key stakeholders. My management team and I are very confident that Rezidor is headed for a great future together – we work in a great industry, we have solid foundations on which to grow, we have a clear plan and we have the best people. The future is vivid 4Rezidor, and the Strategy is 4D. I send a warm, personal thank you for your support, your loyalty and your interest. And I hope you will explore and enjoy our website, discovering all the heartfelt hospitality and exceptional opportunities on offer in the ever expanding world of Rezidor.

Staff Benefits

es I Can! A great way of working and living Yes I Can! - the crucial core service philosophy of the Rezidor Hotel Group - is so much more than just a slogan: it’s a way of life for our staff, ensuring their best professional – and personal – development. Yes I Can! was adopted as both the name and the driving attitude of Rezidor’s unique service culture back in 1995. Guest satisfaction is a key factor for success in the hotel business. So Yes I Can! is also Rezidor’s special customer satisfaction programme, reflecting and powering our commitment to always offer alternatives - while seeking the best possible solution in all our interactions with guests, suppliers, colleagues and the community. Yes I Can! is our mission, embraced by every Rezidor team member: we work with a pro-active, positive service attitude towards everyone we encounter, so that any guest with a request is made to feel that his or her wellbeing is the sole priority of the employee assisting them. Our staff are passionate about taking the best care of our guests and making them feel at home. Rezidor has used our effective Yes I Can! training programme since 1995 as a structured way of initiating staff to our unique service approach. Our Company also has a great tradition of innovative and contemporary service concepts, based on the very specific needs of our guests. And we plan to stay ahead of the competition, ensuring our guests’ ongoing satisfaction. But any service company is only the sum of its people. And we, at Rezidor, believe that the success of our Company depends on the knowledge, skills, abilities, motivation and dedication of each of our trusted employees: on their ability to create and deliver Rezidor’s genuine, relevant Yes I Can! hospitality. We hire for attitude then train to skill. And Yes I Can! is the attitude, the passion and the vision that unites us all, empowering our staff and driving us on to where we want and need to be.


Number of rooms:96,000 in 440 hotels

Number of employees:many thousands all over the world