Supervision & Leadership 2 Week Course

Supervision & Leadership 2 Week Course

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Becoming a Supervisor

Advance your career from as little as £37.46 a month. Easy Repayment Plan available for this course. Apply Now.

This Hotel Supervisor/Shift Leader classroom course is available to applicants with (preferably) six (6) months minimum work experience as an employee in the Hospitality Industry. For those applicants that qualify, this is a superb opportunity to obtain classroom training and to progress their career. Take action and apply for our Supervisor Course.

This course is endorsed by the Institute of Hospitality (IOH) for its quality, innovation and industry specific modules tailored to the needs of leading hotels around the world.

Reception Academy have worked in conjunction with international hotels to ensure our classroom based training instills the knowledge and capability to lead a successful team. Thus giving our students an advantage over other applicants when taking the next step in their career.

Classroom sessions will take place five (5) days a week, over two (2) weeks in our state of the art training rooms.

Each session lasts four (4) hours and there is a choice of either attending the morning class, 7.30am to 11.30am or the mid-morning class, 12.00pm to 4.00pm or the evening class 4.30pm to 8.30pm.

Each class is limited to a maximum of 12 students to ensure sufficient trainer-student contact.

Upon completion of the course a profile is created on our website for each graduate consisting of their CV, a professional photograph, contact details and their preferences for employment. Our partnered hotels are granted exclusive access to these profiles in order to find suitable applicants for their vacancies.

As a result of our extensive hotel connections, hospitality network and close collaboration with our partnered hotels over 95% of all our students are able to secure employment within a very short period of time upon course completion.

Do not wait to be trained and promoted by your existing employer. Take charge of the future by participating in this comprehensive Management Course and begin the Management career you aspire to.

Topics covered:

✅ Rota writing; holiday planning & request book handling

✅ Handling disciplinary issues

✅ Complaint handling for Supervisors

✅ Team motivation & Analysing Staff Performance

✅ Professional networking

✅ Presentations Skills for Supervisors: use of Microsoft Power Point

✅ Book-out handling

✅ Delegation skills

✅ How to give professional feedback

✅ Short, medium and long-term planning

✅ Proactive team development

✅ Implementation of new ideas

✅ Recruitment from an employer’s point of view

✅ Memo writing skills

✅ Sickness and lateness procedure

✅ Fire evacuation procedure

✅ Standard operating procedures (SOP) writing, setting, achieving goals and departmental targets

✅ Incentives

✅ Sales & Forecasting

✅ Health & Safety for Supervisors

✅ Quality control

✅ Leadership skills

The Cost of this course:

  • £699 -This rate can be paid in three instalments
  • £599 - This is the discounted rate which must be paid in full

Included in the price:

✅ Reception Academy stationery to utilise during the course.

✅ Certification of completion

✅ Graduation ceremony in a 4*/5* star London Hotel

✅ Student profile, including a professional profile picture and CV accessible to all our partner hotels

✅ Active support in finding you employment upon course completion

✅ Full access to our hotel connections and network of over 1400 employers

✅ Life-time career support

✅ Complimentary tea and coffee

Course timings:

Weekday Course:

  • Monday - Friday for 2 weeks: 07:30-11:30, 12:00-16:00 or 16:30-20:30


Dress Code;

Please note that we require you to wear a conservative style suit on two (2) occasions, the photo and graduation days.

On the first day and all other “non suit days” please feel free to wear anything you feel comfortable in. Your trainer will provide you with “suit day” dates in one of your first lessons.

More Information

To learn more about studying at Reception Academy and how we can help you to get a head-start in hospitality, view our Student and Hotel videos or contact us if you have any further queries.

Why not come and visit us in person at Reception Academy? We would be delighted to show you around and answer any further questions you may have. Just let us know when you would like to visit and we can arrange a date and time that suits you best.

Not sure if becoming a Supervisor is right for you? Read here and find out!

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Reception Academy London

Coppergate House
16 Brune Street
London E1 7NJ Nearest Station: Liverpool Street Station


  • Joao Albuquerque Rodrigues

    I finished my course of becoming a supervisor and I want to thank the whole staff of the reception academy for the excellent performance and dedication to the trainees who attend their courses. I also want to make a special thank you to our trainer, Daniel David for his special form and conduct with which he presents us so that we can acquire valuable knowledge for our futures. I have two children who are in this wonderful profession in Portugal and it is already decided that they will come to London in order to do the reception and Opera V5- 4 weeks course, which will give them high qualifications to pursue their careers.

    Sincerily yours Joao Albuquerque

    Amazing this Reception Academy Written 21st Nov 2016
  • Szymon Wichlacz

    Year and half ago I made "Becoming a Supervisor" course and what I can say that all knowledge I got there is very useful to me until now. Even after coming back to my country from London all my Reception Academy experience is highly appreciate at my work. Thank you very much for everything! And of course the best review for the best professionalist of hospitality industry - Martin Hartmann. Great job!

    My Reception Academy experience is highly appreciate at my work. Written 30th Nov 2015
  • Dominyka Samaviciute

    One of to best experience in my life. I loved every single lesson and find out lots of new things about hospitality and work I am doing now. Definitely will come back for a new courses. Big thank you for Martin Hartmann!!

    One of to best experience in my life. Written 30th Jun 2014
  • Dominika Urzedowicz

    I completed the Supervisor course and started looking for another job. I am so happy to tell you that I got a Supervisor/Shift Leader position in DoubleTree by Hilton. This will be a great challenge for me as they have 460 rooms and I have never worked in such a huge hotel. Thank you Martin once again for the 'Supervisor Course', for lots of encouragement and motivation.

    I got a Supervisor/Shift Leader Position Written 12th Jun 2014