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This Hotel Supervisor/Shift Leader classroom course is available to applicants with (preferably) six (6) months minimum work experience as an employee in the Hospitality Industry. For those applicants that qualify, this is a superb opportunity to obtain classroom training and to progress their career. Take action and apply for our Supervisor Course.
This course is endorsed by the Institute of Hospitality (IOH) for its quality, innovation and industry specific modules tailored to the needs of leading hotels around the world. Learners who successfully complete this course, will receive 10 CPD points.
Reception Academy have worked in conjunction with international hotels to ensure our classroom based training instills the knowledge and capability to lead a successful team. Thus giving our students an advantage over other applicants when taking the next step in their career.
Classroom sessions will take place five (5) days a week, over two (2) weeks in our state of the art training rooms.
Each session lasts four (4) hours and there is a choice of either attending the morning class, 7.30am to 11.30am or the mid-morning class, 12.00pm to 4.00pm or the evening class 4.30pm to 8.30pm.
Each class is limited to a maximum of 12 students to ensure sufficient trainer-student contact.
Upon completion of the course a profile is created on our website for each graduate consisting of their CV, a professional photograph, contact details and their preferences for employment. Our partnered hotels are granted exclusive access to these profiles in order to find suitable applicants for their vacancies.
As a result of our extensive hotel connections, hospitality network and close collaboration with our partnered hotels over 95% of all our students are able to secure employment within a very short period of time upon course completion.
Do not wait to be trained and promoted by your existing employer. Take charge of the future by participating in this comprehensive Management Course and begin the Management career you aspire to.
Topics covered:Read more
- Rota writing; holiday planning & request book handling
- Handling disciplinary issues
- Complaint handling for Supervisors
- Team motivation & Analysing Staff Performance
- Professional networking
- Presentations Skills for Supervisors: use of Microsoft Power Point
- Book-out handling
- Delegation skills
- How to give professional feedback
- Short, medium and long-term planning
- Proactive team development
- Implementation of new ideas
- Recruitment from an employer’s point of view
- Memo writing skills
- Sickness and lateness procedure
- Fire evacuation procedure
- Standard operating procedures (SOP) writing, setting, achieving goals and departmental targets
- Sales & Forecasting
- Health & Safety for Supervisors
- Quality control
- Leadership skills
The Cost of this course:Read more
- £699 -This rate can be paid in three instalments
- £599 - This is the discounted rate which must be paid in full
Included in the price:
- Reception Academy stationery to utilise during the course.
- Certification of completion
- Graduation ceremony in a 4/5 star London Hotel
- Student profile, including a professional profile picture and CV accessible to all our partner hotels
- Active support in finding you employment upon course completion
- Full access to our hotel connections and network of over 1400 employers
- Life-time career support
- Complimentary tea and coffee
- CV writing skills; guidance on creating the correct CV
- Interview techniques; guidance on how to perform in an interview
- Career path planning for a clear understanding of your future
The examination for this course consists of one multiple choice questionnaire and an assignment score. There is no pass mark for this course which means you cannot fail. During the course you will take one short mock exam, preparing you for the final exam. The mock exam does not count towards your final score. This is purely to test your knowledge before you take the final exam at the end of the course.
Course timings:Read more
- Monday - Friday for 2 weeks: 07:30-11:30, 12:00-16:00 or 16:30-20:30
Please note that we require you to wear a conservative style suit on two (2) occasions, the photo and graduation days.
On the first day and all other “non suit days” please feel free to wear anything you feel comfortable in. Your trainer will provide you with “suit day” dates in one of your first lessons.
More InformationRead more
Why not come and visit us in person at Reception Academy? We would be delighted to show you around and answer any further questions you may have. Just let us know when you would like to visit and we can arrange a date and time that suits you best.
Worried about Brexit?Read more
Don't be. There is a good reason why Brexit may actually help you to boost your Hotel Career. Click here and get the latest update on Brexit and how it can benefit you.
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Reception Academy LondonReception Academy,
10 Whites Row, London, E1 7NF Nearest Station: Liverpool Street Station
Reception Academy is committed and provide highly experience and Technics. Easy to follow, never boring, exciting presentation. Excellent and inspiring training! Thank you DanielWritten
It was an amazing experience! After the Supervision and Leadership course I have a complete new perspective on how a good supervisor/ manager should be and above all the course gave me that boost in my career I was looking for. During the course everything is detailed and finely organised and once the course is completed they will still help you with every doubt or enquiry! I’m already thinking to do a new course with them, maybe next year.Written
I finished my course of becoming a supervisor and I want to thank the whole staff of the reception academy for the excellent performance and dedication to the trainees who attend their courses. I also want to make a special thank you to our trainer, Daniel David for his special form and conduct with which he presents us so that we can acquire valuable knowledge for our futures. I have two children who are in this wonderful profession in Portugal and it is already decided that they will come to London in order to do the reception and Opera V5- 4 weeks course, which will give them high qualifications to pursue their careers.
Sincerily yours Joao AlbuquerqueWritten
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