Medical Receptionist & Clinic Management Software 2 Week Course

Medical Receptionist & Clinic Management Software 2 Week Course

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Medical Receptionist & Medesk Clinic Management Software

Start your new Medical Reception Career from as little as £42.46 a month. Easy Repayment Plan available for this course. Apply Now.

This outstanding classroom course, unlike other courses offered, has been designed for individuals looking to begin a career in the Medical Reception profession spanning Dental-, GP-, and Hospital Reception.

Our training ensures you have all the essential skills needed to be an exceptional Medical Receptionist, ultimately leading to employment in either a private GP practice, Walk-In Centre, Dental Reception or Hospital Reception.

Our two week, 4 hours a day, course covers standard Medical Reception procedures, extensive use of Medesk Clinic Management System, Brand-standards used by the NHS and leading practices. This is followed by hands-on practical sessions behind a reception desk in a state of the art training room where newly learnt skills are put into practice. All classroom sessions are taught and observed by experienced and caring trainers.

At the Academy, it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future career. This classroom course is tailored to meet the requirements of individuals with no previous Medical Receptionist experience. Consequently, anyone from any background, nationality or age is welcome to join the course and start a new career in this wonderful and rewarding industry.

Upon completion of the course, a profile is created on our website for each graduate consisting of their CV, a professional photograph, contact details and their preferences for employment. Our partner companies are granted exclusive access to these profiles in order to find suitable applicants for their vacancies.

This unique and interactive Medical Reception & Medesk Clinic Management Software classroom course comprises of 40 hours of training.

Course Material covered:

UK Leading medical receptionist procedures and brand standards:

✅ Welcoming visitors and making an excellent first impression

✅ Delivering outstanding customer service and building rapport

✅ Confident body language, professional tone and language

✅ Personal presentation, dress code and medical etiquette

✅ Understanding all relevant Medical Reception forms such as new registrations, referrals, consent forms etc.

✅ Greeting and assisting visitors, patients and staff in a professional manner

✅ Different roles within a practice

✅ Understanding different departments within a hospital

✅ Sources of advice and support outside the practice

✅ Watching out for “Triggers” in Emergencies

✅ Becoming a "Care Navigator"

✅ Prioritising workload and patients

✅ Registering patients and visitors and assisting with processing registrations and check ins

✅ Private patients vs. NHS patients

✅ Understanding medical jargon, terminology and abbreviations (Dental/GP/Hospital)

✅ Understanding most common medical issues

✅ Responding to telephone, email and face to face queries

✅ General Administration duties

✅ Developing an eye for detail

✅ Incident reporting

✅ Logging and reporting of health and safety issues

✅ Practice/Clinic Operating Manual handling

✅ Email handling and follow up

✅ Handling of post including use of franking machine DM60

✅ Stock order (medical supplies)

✅ Effective business communication

Medesk Clinic Management Software:

You will get extensive Clinic Management Software practice on:

✅ Medesk Clinic Management Software

✅ Booking Appointments

✅ Regular Appointments and Emergency Appointments

✅ Registering new patients

✅ Creating invoices and taking payments

✅ Scanning and filing of forms and documents

✅ Processing insurance claims

✅ Handling prescriptions

✅ Learning to touch type

✅ Schedule hospital admissions, tests, scans and outside appointments for patients

✅ Obtain external medical reports as required by medical professionals

Patient and Visitor interaction:

✅ Patient interaction, using our fully functional Reception desk

✅ Becoming familiar with medical terminology

✅ Handling irate visitors

✅ How to deal with anxious visitors

Employment Assistance:

✅ CV writing skills; guidance on creating the correct CV

✅ Interview techniques; guidance on how to perform in an interview

✅ Career path planning for a clear understanding of your future


The examination for this course consists of two multiple choice questionnaires and one short exercise sheet. There is no pass mark for this course which means you cannot fail. During the course you will take two short mock exams, preparing you for the final exam. The mock exams do not count towards your final score. They are purely to test your knowledge before you take the final exam at the end of the course.

Why is this course not available as an online course?

Learning a new skill is not always simple and you need support and practice if you want to be able to successfully start a new career from scratch. Yes, you can learn certain theoretical aspects of a new job online but let's be honest it is rarely fun or effective and it certainly will not give you the hands-on experience you need if you are serious about your career ambitions.

Maybe the following example will make it clearer why taking an online course will not prepare you for a job in the medical reception environment:

Ask yourself "Can you really learn to drive a car by completing a simple online course?" Most certainly not! You have to physically sit in the car, feel what it is like to steer and drive on the roads and learn what challenges you may face; the instructor safely by your side to give you a helping hand and guidance when needed. The same can be said about wanting to learn and become a Medical Receptionist. It may look simple but it requires skill and training to make it look effortless.

Remember, once employed by a company you will be working with a very expensive software and real patients and visitors. No company will allow you to do so just because you completed a simple online course. Practicing on real visitors, without having received the right professional training beforehand, can damage a clinics' reputation and your confidence. At Reception Academy we will help you build both, strong practical experience and confidence which will not only get you the job but help you to build the career you are aspiring to.


Weekday Course:

  • £799 – This rate is the discounted rate which must be paid in full at the point of booking
  • £899 – This rate may be paid in three instalments of £299.67

Included in the price:

✅ Reception Academy stationary to utilise during the course.

✅ Certification of completion

✅ Graduation ceremony in a 4*/5* star London Hotel

✅ Student profile, including a professional profile picture and CV accessible to all our partner companies

✅ Active support in finding you employment upon course completion

✅ Life-time career support

✅ Complimentary tea and coffee

Course times available:

Weekday Course:

  • Monday – Friday 07:30 – 11:30 or 12:00 – 16:00 or 16:30 – 20:30 – 2 weeks


Dress Code;

Please note that we require you to wear a conservative style suit on three occasions.

On the first day and all other “non-suit days” please feel free to wear anything you feel comfortable in. Your trainer will provide you with “suit day” dates in one of your first lessons

Language Skills;

Participants should ideally have a good and confident command of the English language. You do not have to be a native speaker. To test your English and determine your level of English, click here.

More Information

To learn more about studying at Reception Academy and how we can help you to get a head-start, view our Student video or contact us if you have any further queries.

Why not come and visit us in person at Reception Academy? We would be delighted to show you around and answer any further questions you may have. Just let us know when you would like to visit and we can arrange a date and time that suits you best.

Not sure what the difference is between Medical Receptionist and other Receptionist positions? Click here and find out!

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Reception Academy London

Reception Academy
Coppergate House
16 Brune Street
London E1 7NJ Nearest Station: Liverpool Street Station

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