Hotel Reservations Agent & Opera PMS Hotel Software 4 Week Course or 9 Saturdays

Hotel Reservations Agent & Opera PMS Hotel Software 4 Week Course or 9 Saturdays

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Hotel Reservations Agent & Opera PMS Hotel Software

Start your new Hotel Career from as little as £42.46 a month. Easy Repayment Plan available for this course. Apply Now.

This specific classroom course, unlike other online courses offered, has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Reservations Agent, ultimately leading to employment in one of our many partner hotels.

This Hotel Reservations Agent & Opera PMS Hotel Software course is endorsed by the Institute of Hospitality (IOH) for its quality, innovation and industry specific modules tailored to the needs of leading hotels around the world.

Our four week course covers standard Hotel procedures, extensive use of Opera PMS Hotel Software, Brand-standards of 5* Hotels and is followed by hands-on practical sessions in a state of the art training room, where newly learnt skills are put into practice. All classroom sessions are taught and observed by experienced and caring hospitality trainers.

At the Academy it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future career. This Opera PMS Hotel Software classroom course is tailored to meet the requirements of individuals with no previous Hotel Reservations Agent experience. Consequently, anyone from any background, nationality or age is welcome to join the course and start a new career in this wonderful and rewarding industry.

Upon completion of the course a profile is created on our website for each graduate consisting of their CV, a professional photograph, contact details and their preferences for employment. Our partnered hotels are granted exclusive access to these profiles in order to find suitable applicants for their vacancies.

As a result of our extensive hotel connections, hospitality network and close collaboration with our partnered hotels over 95% of all our students are able to secure employment within a very short period of time upon course completion.

This unique and interactive Hotel Reservations Agent & Opera PMS Hotel Software classroom course comprises of 80 hours of training and gives you an insight into the real working environment of hotels.

Course Material covered:

✅ Processing bookings via phone

✅ Group/multiple bookings

✅ Pre-arrival allocations

✅ 3rd party payment requirements

✅ Processing of pre-paid and deposit rates

✅ Reservation checks, follow up and chasing payment guarantee

✅ Rate structure and cancellation policies

✅ Up-Selling services

✅ Understanding of market codes, source and channels

✅ Basic understanding of global distribution systems

✅ In depth understanding of Opera PMS options

✅ Revenue per available room (RevPAR)

✅ Average daily rate (ADR)

✅ Understanding Commission

✅ KPI's, BoB, Pick UP, OO and OS

✅ Setting up of routing and sharer

✅ Room type balancing

✅ Processing day use bookings

✅ Pay master accounts

✅ Essential billing instructions

Opera PMS Hotel Software:

This course is to over 85% hands-on system training and you will get extensive Opera PMS practice on:

✅ Creating bookings

✅ Amending bookings

✅ Sending confirmations

✅ Using Opera PMS Options

✅ Individual, Company and Group Profiles

✅ Profile Notes and Guest History

✅ Guest preferences and special requests

✅ Early arrivals and late departure procedure

✅ Processing Cancellations

✅ Pre-Registrations

✅ In depth Routing

✅ In depth Sharers

✅ Booking from Allocation

✅ Multiple Rooms Bookings

✅ Small Group Bookings

✅ Processing Deposits and No Shows

✅ Pre-arrival checks

Employment Assistance:

✅ CV writing skills; guidance on creating the correct CV

✅ Interview techniques; guidance on how to perform in an interview

✅ Career path planning for a clear understanding of your future


The examination for this course consists of two multiple choice questionnaires and one short exercise sheet. There is no pass mark for this course which means you cannot fail. During the course you will take two short mock exams, preparing you for the final exam. The mock exams do not count towards your final score. They are purely to test your knowledge before you take the final exam at the end of the course.

Why is this course not available as an online course?

Learning a new skill is not always simple and you need support and practice if you want to be able to successfully start a new career from scratch. Yes, you can learn certain theoretical aspects of a new job online but let's be honest it is rarely fun or effective and it certainly will not give you the hands-on experience you need if you are serious about your career ambitions.

Maybe the following example will make it clearer why taking an online course will not prepare you for a job in the hotel industry:

Ask yourself "Can you really learn to drive a car by completing a simple online course?" Most certainly not! You have to physically sit in the car, feel what it is like to steer and drive on the roads and learn what challenges you may face; the instructor safely by your side to give you a helping hand and guidance when needed. The same can be said about wanting to learn and become a Hotel Reservations Agent. It may look simple but it requires a lot of skill and training to make it look effortless.

Remember, once employed by a hotel you will be working with a very expensive hotel software and real paying guests. No hotel will allow you to do so just because you completed a simple online course. Practicing on real paying guests, without having received the right professional training beforehand, can damage a hotels' reputation and your confidence. At Reception Academy we will help you build both, strong practical experience and confidence which will not only get you the job but help you to build the career you are aspiring to.

Our Hotel Reservations Agent & Opera PMS Hotel Software classroom course is not only approved by some of the biggest hotel names in the world but also endorsed by the reputable and well trusted Institute of Hospitality.

We operate on a "not for profit" basis and we are greatly supported by our partner hotels, allowing us to keep the course fees as low as possible and enabling you to start a new career at a price that most training companies charge for a two day course. Remember, valuable classroom training provided by caring trainers, using a sophisticated hotel operating software can never be replaced by generic online training that is essentially delivered by a machine and does not include hands-on experience on Opera PMS.


Weekday Course:

  • £799 – This rate is the discounted rate which must be paid in full at the point of booking
  • £899 – This rate may be paid in three instalments of £299.67

Weekend Course:

  • £899 - This rate is the discounted rate which must be paid in full at the point of booking
  • £999 - This rate may be paid in three instalments of £333

Included in the price:

✅ Reception Academy stationery to utilise during the course.

✅ Certification of completion

✅ Graduation ceremony in a 4*/5* star London Hotel

✅ Student profile, including a professional profile picture and CV accessible to all our partner hotels

✅ Active support in finding you employment upon course completion

✅ Full access to our hotel connections and network of over 1400 employers

✅ Life-time career support

✅ Complimentary tea and coffee

Course times available:

Weekday Course:

  • Monday – Friday 07:30 – 11:30 or 12:00 – 16:00 or 16:30 – 20:30 – 4 weeks

Weekend Courses:

  • Saturday or Sunday 09:30 – 18:00 – 9 weekends (Cost of Weekend course is £899 in full on the day of booking or £999 in three payments of £333)


Dress Code

Please note that we require you to wear a conservative style suit on two occasions.

On the first day and all other “non suit days” please feel free to wear anything you feel comfortable in. Your trainer will provide you with “suit day” dates in one of your first lessons.

More Information

To learn more about studying at Reception Academy and how we can help you to get a head-start in hospitality, view our Student and Hotel videos or contact us if you have any further queries.

Why not come and visit us in person at Reception Academy? We would be delighted to show you around and answer any further questions you may have. Just let us know when you would like to visit and we can arrange a date and time that suits you best.

Not sure if becoming a Hotel Reservations Agent is right for you? Read here and find out!

Worried about Brexit?

Don't be. There is a good reason why Brexit may actually help you to boost your Hotel Career. Click here and find out why.

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Reception Academy London

Reception Academy
Coppergate House
16 Brune Street
London E1 7NJ Nearest Station: Liverpool Street Station

Blog Posts


  • Salvatore Roberto Saracino

    I have just successfully completed the course as Reservation Agent and I can say that there is no better choice in the training overview sector for those who want to enter the industry as highly qualified and recognized by recruiters, further confirmation of friends of mine who have suggested to me this course, founding a work placement after a very short time they have attended it; as proof of this, my classmates themselves started the first interviews already before terminating the course. Apart being a great business card that offers many opportunoties of choice and career, the course is really useful, interesting and strictly aimed/oriented to learning by doing guests' needs in order to convert them easily in operative procedures for the Departments involved with the PMS Opera software. Moreover I found excellent the staff's teaching method, whose I really appreciated effort, commitment, enthusiasm and great passion for the work conducted. I take the opportunity to thank everyone I knew at Reception Academy about the generosity and the availability, and again for a kind and unexpected surprise they reserved to me. Thank you, thank you so much. Salvo

    Thank you, thank you so much Written 4th Jun 2018
  • Carmen Garcia de Vinuesa

    Best investment so far to start your career in the hospitality world. (I found my job after 6 days when I finished the course). A very big thank you to my top trainers Ramin and Pierre for being so well prepared, professional, kind and patience with all of the group. Hope to see you again!

    Hope to see you again! Written 4th Apr 2018
  • Mark Marku

    I attended the PMS Software Reservation Agent course. I am satisfied with what I learned. Although I first thought that there was too much time to learn what we had to learn, I soon found out that a reservation agent has a lot to know and I think that one month was probably the optimal time to learn it.

    The only thing I would add is that there should maybe be a manual available that would explain important tasks, concepts and their purpose.

    The staff is very polite, accommodating and professional. The offices are equipped with everything that's needed - computers, PMS software and drinks.

    All in all, I am glad that I took this course and I am confident that it will be a great addition to my CV.

    I am confident that it will be a great addition to my CV Written 7th Mar 2018
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