Hotel Reservations Agent & Opera PMS Hotel Software 4 Week Course or 9 Weekends

Hotel Reservations Agent & Opera PMS Hotel Software 4 Week Course or 9 Weekends

Academy coming soon, be the first to register your interest and receive 15% discount on your first booking

Register Interest

Hotel Reservations Agent & Opera PMS Hotel Software

Start your new Hotel Career from as little as £45.79 a month. Easy Repayment Plan available for this course. Apply Now.

This specific classroom course, unlike other online courses offered, has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Reservations Agent, ultimately leading to employment in one of our many partner hotels.

This Hotel Reservations Agent & Opera PMS Hotel Software course is endorsed by the Institute of Hospitality (IOH) for its quality, innovation and industry specific modules tailored to the needs of leading hotels around the world.

Our four week course covers standard Hotel procedures, extensive use of Opera PMS Hotel Software, Brand-standards of 5* Hotels and is followed by hands-on practical sessions in a state of the art training room, where newly learnt skills are put into practice. All classroom sessions are taught and observed by experienced and caring hospitality trainers.

At the Academy it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future career. This Opera PMS Hotel Software classroom course is tailored to meet the requirements of individuals with no previous Hotel Reservations Agent experience. Consequently, anyone from any background, nationality or age is welcome to join the course and start a new career in this wonderful and rewarding industry.

Upon completion of the course a profile is created on our website for each graduate consisting of their CV, a professional photograph, contact details and their preferences for employment. Our partnered hotels are granted exclusive access to these profiles in order to find suitable applicants for their vacancies.

As a result of our extensive hotel connections, hospitality network and close collaboration with our partnered hotels over 95% of all our students are able to secure employment within a very short period of time upon course completion.

This unique and interactive Hotel Reservations Agent & Opera PMS Hotel Software classroom course comprises of 80 hours of training and gives you an insight into the real working environment of hotels.

Course Material covered:

✅ Processing bookings via phone

✅ Group/multiple bookings

✅ Pre-arrival allocations

✅ 3rd party payment requirements

✅ Processing of pre-paid and deposit rates

✅ Reservation checks, follow up and chasing payment guarantee

✅ Rate structure and cancellation policies

✅ Up-Selling services

✅ Understanding of market codes, source and channels

✅ Basic understanding of global distribution systems

✅ In depth understanding of Opera PMS options

✅ Revenue per available room (RevPAR)

✅ Average daily rate (ADR)

✅ Understanding Commission

✅ KPI's, BoB, Pick UP, OO and OS

✅ Setting up of routing and sharer

✅ Room type balancing

✅ Processing day use bookings

✅ Pay master accounts

✅ Essential billing instructions

Why is this course not available as an online course?

Learning a new skill is not always simple and you need support and practice if you want to be able to successfully start a new career from scratch. Yes, you can learn certain theoretical aspects of a new job online but let's be honest it is rarely fun or effective and it certainly will not give you the hands-on experience you need if you are serious about your career ambitions.

Maybe the following example will make it clearer why taking an online course will not prepare you for a job in the hotel industry:

Ask yourself "Can you really learn to drive a car by completing a simple online course?" Most certainly not! You have to physically sit in the car, feel what it is like to steer and drive on the roads and learn what challenges you may face; the instructor safely by your side to give you a helping hand and guidance when needed. The same can be said about wanting to learn and become a Hotel Reservations Agent. It may look simple but it requires a lot of skill and training to make it look effortless.

Remember, once employed by a hotel you will be working with a very expensive hotel software and real paying guests. No hotel will allow you to do so just because you completed a simple online course. Practicing on real paying guests, without having received the right professional training beforehand, can damage a hotels' reputation and your confidence. At Reception Academy we will help you build both, strong practical experience and confidence which will not only get you the job but help you to build the career you are aspiring to.

Our Hotel Reservations Agent & Opera PMS Hotel Software classroom course is not only approved by some of the biggest hotel names in the world but also endorsed by the reputable and well trusted Institute of Hospitality.

We operate on a "not for profit" basis and we are greatly supported by our partner hotels, allowing us to keep the course fees as low as possible and enabling you to start a new career at a price that most training companies charge for a two day course. Remember, valuable classroom training provided by caring trainers, using a sophisticated hotel operating software can never be replaced by generic online training that is essentially delivered by a machine and does not include hands-on experience on Opera PMS.


Weekday Course:

  • £799 – This rate is the discounted rate which must be paid in full at the point of booking
  • £899 – This rate may be paid in three instalments of £299.67

Weekend Course:

  • £899 - This rate is the discounted rate which must be paid in full at the point of booking
  • £999 - This rate may be paid in three instalments of £333

Included in the price:

✅ Reception Academy stationery to utilise during the course.

✅ Certification of completion

✅ Graduation ceremony in a 4*/5* star London Hotel

✅ Student profile, including a professional profile picture and CV accessible to all our partner hotels

✅ Active support in finding you employment upon course completion

✅ Full access to our hotel connections and network of over 1400 employers

✅ Life-time career support

✅ Complimentary tea and coffee

Course times available:

Weekday Course:

  • Monday – Friday 07:30 – 11:30 or 12:00 – 16:00 or 16:30 – 20:30 – 4 weeks

Weekend Courses:

  • Saturday or Sunday 09:30 – 18:00 – 9 weekends (Cost of Weekend course is £899 in full on the day of booking or £999 in three payments of £333)


Dress Code

Please note that we require you to wear a conservative style suit on two (2) occasions, the photo and graduation days.

On the first day and all other “non suit days” please feel free to wear anything you feel comfortable in. Your trainer will provide you with “suit day” dates in one of your first lessons.

More Information

To learn more about studying at Reception Academy and how we can help you to get a head-start in hospitality, view our Student and Hotel videos or contact us if you have any further queries.

Why not come and visit us in person at Reception Academy? We would be delighted to show you around and answer any further questions you may have. Just let us know when you would like to visit and we can arrange a date and time that suits you best.

Not sure if becoming a Hotel Reservations Agent is right for you? Read here and find out!

Worried about Brexit?

Don't be. There is a good reason why Brexit may actually help you to boost your Hotel Career. Click here and find out why.

You may also be interested in

Other pages you may find useful


Reception Academy London

Coppergate House
16 Brune Street
London E1 7NJ Nearest Station: Liverpool Street Station


  • Francesca Saia

    Best experience and academy ever! I wasn't so sure to take this course but it was the best decision I ever made , it has completely changed my life! I really recommend it!

    I really recommend it! Written 11th Nov 2017
  • Adriana Monica Costache

    Dear Reception Academy I wanted to share with you that I have managed to score a perfect 100% in our latest Quality Assurance (Mystery Guest) for The Marylebone Hotel - Reservations - first time in the history of the hotel! A big thank you to Daniel for being my teacher!

    First time in the history of the hotel! Written 30th Oct 2017
  • Roxanne Zamagni

    I did the Reservations course back in March/April, and if I'm now a Reservations Supervisor it's also thanks to Reception Academy and Martin! Exceptional course and great atmosphere. I love coming back to this page from time to time to read about all the successful stories.

    I'm now a Reservations Supervisor Written 19th Oct 2017
  • Me Ok Ham Jung

    Great advancement for someone already works in hospitality, and also for someone wants to step into. I had a reservation agent course last month with Pierre - with no job experience whatsoever in UK, no experience in hotel industry and still I was able to start my career in UK hotel industry. Quite amazing thinking about the whole month. Just follow their guide line and be at your best! You need to figure out many things in a relatively short time - a month and could be overwhelming but also very challenging and most of all fun! and also you will meet some amazing characters. I definately recommend Pierre's reservation agent course with every confidence. In all respects Pierre's work and his enthusiasm were entirely satisfactory, very deligent and reliable.

    Quite Amazing Written 11th May 2017
  • Sonya Markova

    Hey everyone, I just want to share with you my amazing experience with reception academy! I did my course with Pierre last month and I'm two weeks away from starting a new chapter of my life. Pierre was not just a great and extremely professional trainer but was also very supportive, funny and truly committed to helps us get the employment we desire! I highly recommend the Reservations agent course to everyone that seeks a career in some of the highest profile hotels in the UK!

    Pierre was extremely professional, very supportive, funny and truly committed Written 9th May 2017
  • Edita Jodonyte

    Thank you very much Reception Academy for great and professional Reservation Agent's and Receptionist's courses which I have recently completed. Both courses were very useful, covered all major topics and included a lot of practical tasks necessary to know and feel confident when starting a new career. Very well prepared material, friendly atmosphere , professional and helpful teachers, also support throughout all studies. My teacher was Pierre, who did a fantastic job and training. Highly recommended both Receptionist's and Reservation Agent's courses to everybody who plans to start a career in the hotels industry!

    Thank you for Receptionist's and Reservation Agent's Courses Written 9th Feb 2017
  • Erica De Nigris

    Home away from home! Reception Academy is a great experience totally worth it also for who wants only improve technical skills. I have joined the Reservation course and different hotels start to contacting me few days before the end of the course for join their team. The trainers are there to help in every moment you need, they really make you feel part of a family that you will start miss the same day the course will come to the end. A particular very special thanks is for my trainer Pierre, you have been precious, the power of this place for me and I will bring with me a lot of wonderful memories of the time we had at Reception Academy: a small treasure that YOU SHOULDN'T MISS!!

    They really make you feel part of a family Written 3rd Oct 2016
  • Milena Vespari

    I would like to say thank you to our excellent teacher Pierre. He has provided the tools , knowledge and motivation. The course of reservations agent course was one of the most useful and productive experiences I have had. :)

    Outstanding course Written 30th Sep 2016
  • Diego Dias De Freitas Dutra

    First of all I would like to give a heads up to whoever is thinking about attending the Reservations Agent course, which is the one I attended. I would recommend everyone to research everything you can as much as possible. Before starting I even visited the Academy and was received by Ramin with a warm welcome and he cleared off any pending questions I had. The course is very practical and covers everything you need from Opera to up selling techniques and the most important your trainer will assist you with your CV and how to behave during interviews. The staff is very friendly and professional. I started to attend interviews as soon as the course was over and right after the graduation I received an offer for a position that I wanted. I would like to give a special thank you to our trainer Pierre!

    Reservations Agent Course Written 8th Jul 2016
  • John Carroll

    Graduated end of April. I learned a lot and the training given was in a very professional Manner. it's perfect for those who want to expand their knowledge or make a fresh start in to a career in reservations. Thank you to Martin and Pierre for everything. I very highly recommend.

    Great Course Written 12th May 2016
  • Accursio Dimino

    I would like to say a huge thank you to Martin and Pierre. I have had a such an amazing time during the Reservation class course. I have gathered skills and knowledge which have allowed me to find a job within the Reservation Department. I would genuinely recommend this course to anybody who wants to start or switch their career in the Hospitality Industry. The power of this course is related to The professionalism of the tutors. I have also done the Reception course, with Daniel, Ramin, Andrew and I can strongly say that all of them have got a lot experience, passion and this makes you involved, enchanted, super motivated to learn. You see them like an example to follow. Also Jade and Anna are exceptional, kind and friendly, helping you to choose the right course, right timing which suits your need. A perfect machine wich seriously will give you the opportunity to change, begin a new, challenging experience in the Hospitality sector. Once again thank you Martin, Daniel, Pierre, Ramin, Andrew, Jade, Anna for the amazing adventure I have had during my time spent in your Academy. It has been a pleasure to attend these courses, Reservation and Receptionist. I wish you all the best, Accursio Dimino

    Fantastic course!!!! Written 22nd Apr 2016
  • Panagiotis Mergiannis

    I would like to thank Reception Academy and all my valuable teachers for giving me the opportunity to join a truly excellent team at Ascott Mayfair. One of my dreams to take part in hospitality industry here in London came true. I would like to say special thanks to Jade because she was always beside me encouraged me for the best.

    Reception Academy November Student - One of my dreams to take part in hospitality industry here in London came true Written 27th Apr 2015