Hospitality English Language 2 Week Course
Hospitality English Language
This interactive Hospitality English classroom course is designed for individuals looking to develop their professional language and conversational skills, specifically for use within the hospitality and customer service sector.
During this two (2) week classroom based course you improve your understanding of hospitality terminology and focus on real life situations you will face whilst working in hotels.
Using our expertise within the industry, we have tailored a course desired by Hospitality recruitment professionals that will prepare you to start and succeed in your chosen career.
Created in line with 5* UK Hotel industry standards and taught by a Hospitality professional, the course is filled with fun exercises, interesting conversations and useful activities from our state of the art training room.
Students will be given the opportunity to learn and practise structures and vocabulary used in the industry, and develop a practical understanding of working in Hospitality in a supportive classroom environment. The course starts at a basic to lower intermediate level of English, aiming to reach an upper intermediate level by the end of the course. For those students that progress faster, additional, more demanding exercises are provided.
Most importantly you will take away with you the expertise to continue developing your professional career.
Classes have a maximum of 12 students to ensure you get the most out of your training with us.
Designed to fit in conveniently with the 4 week Hotel Receptionist course, you can combine these courses to develop your skills and increase your chances of finding work quickly.
Course Material covered:
UK 5* Hotel essential language skills:
✅ Welcoming guests
✅ Holding a conversation
✅ Follow up conversations
✅ Conversations in a lift
✅ Small talk
✅ Communication between departments
✅ Telling the time
✅ Giving directions
✅ Floor levels
✅ Phone conversations
✅ Recommending places to visit
✅ Show round language
✅ Essential hotel vocabulary
✅ Language used at the Reception Desk
✅ Check-Out vocabulary & conversations
✅ Language used in the Restaurant
✅ Up-selling services & facilities
✅ Language used by Sales & Marketing
✅ Describing a room/room categories
✅ Language used by Reservations
✅ Taking a booking
✅ Selling a room
✅ Language used by Housekeeping
✅ Special occasions
✅ Language used in Accounts
✅ Obtaining Method Of Payment (MOP)
✅ Explaining the bill
✅ Checking guest satisfaction
✅ Handling difficult situations & complaints
✅ British English versus American English
✅ Forbidden service phrases
✅ Use of positive language
✅ Employment vocabulary
✅ Basic interview phrases
✅ Conflict in the workplace
Methods of learning:
- Student voice recordings
- Intonation checks
- Voice recognition exercises
- Tutorial videos
- Visual exercises
- Listening exercises
- Pronunciation checks
- Interactive language games
- Use of Reception Academy Workbook
- Phonetic alphabet (universal alphabet)
- £199 – This rate is the discounted rate which must be paid in full at the point of booking
- £299 – This rate may be paid in three instalments of £99.67
Included in the price:
✅ Reception Academy stationery to utilise during the course.
✅ Certification of completion
✅ Full access to our hotel connections and network of over 1400 employers
✅ Life-time career support
✅ Complimentary tea and coffee
✅ Thirty (30) hours of training with qualified teacher
Course times available:
- Monday – Friday 08:30 – 11:30 or 12:00 – 15:00 or 16:30 – 19:30 – 2 weeks
Why not come and visit us in person at Reception Academy? We would be delighted to show you around and answer any further questions you may have. Just let us know when you would like to visit and we can arrange a date and time that suits you best.
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Reception Academy LondonCoppergate House
16 Brune Street London E1 7NJ Nearest Station: Liverpool Street Station