Customer Service Excellence Gain 5 Star Hotel Service Skills

Customer Service Excellence Gain 5 Star Hotel Service Skills

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Guest Service Excellence Course

Based on brand standards used by international 5 star Hotels we have created this dynamic one day customer service course, specifically designed for those looking to enter the work force or enhance their existing skills.

This course is endorsed by the Institute of Hospitality (IOH) for its quality, innovation and industry specific modules tailored to the needs of leading hotels around the world.

Our unique 1 day interactive Guest and Customer Service course gives you insight into what is required to deliver exceptional, five star personalised service that guests or customers will remember.

Learn how your career progression is dependent on the service you provide and how Excellent Customer Service Skills can help you go above and beyond in today's competitive job market.

This one day Customer Service course is perfect for anyone that aims to provide the best possible Customer Service Experience. Hotels are known for their leading Guest Service standards and desire to provide memorable guest moments and experiences. Let us share our Five Star Hotel Service secrets with you and help you become a better team member that not only meets but exceeds Guest Expectations. Why not learn from the best?

Five Star Service is not only for Five Star Hotels. Whether you work in a coffee shop, in a retail outlet, a fast food restaurant, or an office, this in-depth course will help you to enhance your skills and become noticed by your superiors for exceeding guest/customer expectations.

At the Academy our goal is to ensure you acquire the essential skills setting you on the right path for your future. Consequently anyone from any professional background, nationality or age is welcome to join the course.

Course Material covered:

✅ International Five Star Hotel Guest Service Skills and brand standards

✅ Welcoming Guests/Customers - Effective First Impressions

✅ Setting the Stage

✅ Building Rapport and Guest/customer Loyalty

✅ Learning how to Personalise Service

✅ Recognition for exceeding Guest/Customer expectations by going above and beyond

✅ Exceeding Guest Expectations / Going Above & Beyond

✅ Become a Guest Hero

✅ Reading your guests / Understanding Customer needs

✅ Anticipating Guest/Customer Needs

✅ Opportunities for Up-Selling as way of improving Guest / Customer Service Experience

✅ Conflict Resolution / Complaint Handling Skills

✅ Reviewing Customer Service Satisfaction

✅ Presenting yourself professionally

Course Cost:

  • £149.00

Included in the price:

✅ Reception Academy stationery to utilise during the course.

✅ Certification of completion

✅ Full access to our hotel connections and network of over 1400 employers

✅ Life-time career support

✅ Complimentary tea and coffee


There is no examination for this course. A certificate is provided on completion as long as you attended 80% of the course.

More Information

To learn more about studying at Reception Academy and how we can help you to get a head-start in hospitality, view our Student and Hotel videos or contact us if you have any further queries.

Why not come and visit us in person at Reception Academy? We would be delighted to show you around and answer any further questions you may have. Just let us know when you would like to visit and we can arrange a date and time that suits you best.

Worried about Brexit?

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Reception Academy London

Reception Academy
Coppergate House
16 Brune Street
London E1 7NJ Nearest Station: Liverpool Street Station

Blog Posts


  • Daniela Sacchini

    Fantastic Experience

    I attended the Hotel Receptionist and Opera PMS Course in 2012. I had the pleasure of having Pierre as my teacher for 4 weeks and he was lovely and professional. I also attended the "Customer Service Excellence Gain 5 Star Hotel Service Skills" Course in 2019. Daniel is absolutely amazing and helpful. I would recommend the Reception Academy to anyone pursuing a career in the Hotel Industry. REALLY WORTH IT!

    Really worth it! Written 21st Feb 2019
  • A BIG THANK YOU for the Reception Academy. I have attended one day class in month of May. I was in London for my vacation and came across to Reception Academy. Ramin was my teacher. He is one of the best. Would love to attend more classes. It's great learning and great knowledge.

    Would love to attend more classes Written 9th Jun 2017
  • Many thanks to Ramin for the great lesson that he provided. I had a Customer Service seminar course that for sure I don't regret it and certainly I will have another course in the future. Great job very professional.

    Great job, very professional Written 24th May 2017
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