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What makes the perfect hotel experience?

What makes the perfect hotel experience?

What are hotel guests looking for A room with a view Easy booking processes An on-site spa Great artwork on the walls A well-stocked mini bar Every guest is individual, with different needs and expectations. But for all that individuality, they all want one thing: a good hotel experience. But...

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8 of the craziest items discovered in lost and found

Losing things is a fact of life. Keys, glasses and phones are objects everyone misplaces from time to time. But, in the hotel industry, no two days are the same and some of the items that get left behind by guests are far more, shall we say... interesting than car...

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Understanding London slang: a beginner’s guide

Understanding London slang: a beginner’s guide

You like to think your English is pretty good. You ve just about got your head around its unusual grammatical patterns. You now understand those annoying words that used to seem illogical. But then you enter London and boom you discover a whole load of never-heard-before phrases that seem to...

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4 millennial travel trends and their impact on the hotel industry

4 millennial travel trends and their impact on the hotel industry

Every industry wants to understand the habits and motivations of millennial consumers and the hotel industry is no different. Millennials are totally different to previous generations and have completely different expectations of brands. For one, they crave memorable moments over material items. From an industry perspective, this places travel which...

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Tips to ace your hotel job interview

Tips to ace your hotel job interview

Regardless of how experienced you are, job interviews are a nerve wracking situation. But they re also exciting, especially when you re being interviewed for your dream role. You no doubt worked extremely hard to create the perfect, professional CV and cover letter in order to be called for an...

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