Day in the Life of a Hotel Receptionist

hotel receptionist

Most hospitality professionals start their careers in receptionist positions. Let s take a quick look at a Day in the Life of hotel receptionists and see what it s like working in their shoes. The basic daily run-down Most hotel receptionists will arrive 15 minutes early for their shifts to...

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3 Principles of Customer Service Excellence — and What Not to Do!

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You've been a hospitality customer before; we've all had the experience of walking into a hotel, resort, or restaurant and being snuffed, ignored, or talked-down to by inexperienced or unprofessional staff. On the flip side, we've all been the recipients of warm, engaging, and sophisticated customer service from well-trained employees...

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Break into the Hospitality Industry in the UK


If you've ever considered a career in hospitality, you're in luck: The industry is booming, particularly in the U.K., as hospitality is the fourth-largest industry with 300,000 current job opportunities. In 2012, 24.3 million people visited the top five U.K. attractions. Thanks to London's international appeal as a top tourist...

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Boost Your Career with OPERA Training

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Industries across the globe are leveraging complex but efficient technologies to improve processes and increase customer satisfaction. The hospitality industry is no exception. If you have your sights set on a career in hospitality, you will need proficiency in one particular software package to prove your value to potential employers:...

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