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Day in the Life of a Hotel Receptionist

hotel receptionist

Most hospitality professionals start their careers in receptionist positions. Let s take a quick look at a Day in the Life of hotel receptionists and see what it s like working in their shoes. The basic daily run-down Most hotel receptionists will arrive 15 minutes early for their shifts to...

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3 Principles of Customer Service Excellence — and What Not to Do!

Monty Python Skit

You've been a hospitality customer before; we've all had the experience of walking into a hotel, resort, or restaurant and being snuffed, ignored, or talked-down to by inexperienced or unprofessional staff. On the flip side, we've all been the recipients of warm, engaging, and sophisticated customer service from well-trained employees...

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Break into the Hospitality Industry in the UK

Businesswoman

If you've ever considered a career in hospitality, you're in luck: The industry is booming, particularly in the U.K., as hospitality is the fourth-largest industry with 300,000 current job opportunities. In 2012, 24.3 million people visited the top five U.K. attractions. Thanks to London's international appeal as a top tourist...

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Boost Your Career with OPERA Training

Hand at computer stockphoto

Industries across the globe are leveraging complex but efficient technologies to improve processes and increase customer satisfaction. The hospitality industry is no exception. If you have your sights set on a career in hospitality, you will need proficiency in one particular software package to prove your value to potential employers:...

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