When guests are going somewhere new, how do you think they choose the right hotel Good reviews and friendly, helpful staff are a must. But what about amenities A hotel's bar or restaurant is often its crowning glory particularly when guests can take in a dramatic view while they relax....
Read More
What are hotel guests looking for A room with a view Easy booking processes An on-site spa Great artwork on the walls A well-stocked mini bar Every guest is individual, with different needs and expectations. But for all that individuality, they all want one thing: a good hotel experience. But...
Read More
Losing things is a fact of life. Keys, glasses and phones are objects everyone misplaces from time to time. But, in the hotel industry, no two days are the same and some of the items that get left behind by guests are far more, shall we say... interesting than car...
Read More
You like to think your English is pretty good. You ve just about got your head around its unusual grammatical patterns. You now understand those annoying words that used to seem illogical. But then you enter London and boom you discover a whole load of never-heard-before phrases that seem to...
Read More
Every industry wants to understand the habits and motivations of millennial consumers and the hotel industry is no different. Millennials are totally different to previous generations and have completely different expectations of brands. For one, they crave memorable moments over material items. From an industry perspective, this places travel which...
Read More