The Reception Supervisor Course
This unique Hotel Reception Supervisor / Shift Leader Course is available for applicants with 6 months minimum working experience as a Hotel Receptionist. If you qualify, this is an amazing opportunity to gain training and go forward in your career.
Most Hotels will only ever promote you from a Receptionist position to the next higher level, as a Reception Supervisor, if you can demonstrate those all important skills required, including the ability and knowledge to lead a successful team.
Reception Academy once again has teamed up with leading London Hotels to give you exactly those very essential skills. The Reception Supervisor Course has been designed to help develop you in all aspects of the Supervisor role, giving you a huge advantage over other applicants when taking the next step in your career.
The training will take place over 8 weekends giving you the opportunity to earn a living whilst preparing yourself for the next step in your career.
Each session will last 4 hours, both Saturday & Sunday and you are able to choose between an early class from 9.00am to 1.00pm or an evening class starting at 4.00pm to 8.00pm.
There are only a maximum of 12 spaces per class to ensure that you get the most out of your Reception Supervisor Training at Reception Academy.
To check availability and to book your course please click here: Check availability »
Topics you will study and be trained on:
- Rota writing including holiday planning & request book handling
- Basic Departmental Trainer Skills
- DDA, manual handling, panic & disabled alarm handling
- Handling difficult team members
- In depth complaint handling for Supervisors
- Room Type Balancing
- Room allocations for groups & Show room preparation
- Supervisor Shift Handover, Housekeeping & Reservations Handover
- Motivating your team
- Professional networking
- Supervisor meetings, preparation and implementation
- Monthly team meetings, preparation and implementation
- Presentations Skills for Supervisors including full use of Microsoft Power Point
- Book-out handling
- Checklists for receptionists, switchboard operator, supervisor & executive lounge staff
- Delegation Skills
- How to give professional feedback
- Short-, medium- and long term planning
- Pro active Team Development
- Implementation of new ideas
- Memo writing skills
- Sickness- and lateness procedure
- Advanced float handling for Supervisors
- Petty cash handling
- How to handle Due Me's (exchanging Due Me's with the Accounting Department )
- Downtime procedure ( manual hotel and CC handling during computer crash )
- Fire Evacuation Procedure
- Manual CC authorisation & cancellation
- Credit Balance Check and Credit Procedure
- SOP writing and interpretation
- Front of House Stock order and management
- Setting and achieving goals and departmental targets
- Incentives
- Practical training on Opera PMS Version 5.0
If you feel you have the experience, passion and desire to move on in your career but your hotel simply won't give you the training, this is your opportunity to change the path to your future.
It is time to take action by completing The Reception Supervisor Course.
Don't wait, build your career now.