Exceeding Guest Expectations Impressing Your Guests With Excellence

You will be given a certificate on successful completion of the course. Please choose how you would like to receive your certificate:

Free Certificate Example Premium Certificate Example

The free certificate is a standard certificate that can be printed by yourself on completion of the course. It is provided free of charge.

The premium certificate is an official Reception Academy Certificate with hologram printed on certificate paper. There is an extra charge of £5 for processing and posting this certificate.

£24.95 £19.95 per person

This superb online training course on Exceeding Guest Expectations is ideal for anyone who would like to learn how to provide exceptional customer service and impress their guests.

Completing this online course will help you to continue your professional development and career progression from the comfort of your own home.

This course specifically caters to the needs of the hospitality industry and is ideal for those who already work in a customer facing environment wishing to enhance their customer service skills.

You will become more knowledgeable and gain an invaluable understanding of guest needs and learn how to make a guest feel special by going above and beyond of what is expected.

Not only will you learn to anticipate your guests’ needs you will recognize how to offer solutions in a highly professional manner. Being able to anticipate your guests’ needs will help you greatly in developing your skills and stand out as an exceptional team member.

This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary.

Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.

All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.

All online courses are available instantly once purchased.

Topics covered:

✅ What is exceeding expectations

✅ What guests expect

✅ Why you must stand out

✅ How the Guest benefits

✅ How exceeding expectations benefits you

The cost of this course:

  • £19.95

*Please note online Courses are available for 30 days from the time of payment. During these 30 days you may repeat the course and view the slides as many times as you like, however the quiz can be completed only once. There is enough time for you to work through the course materials thoroughly, so please do so before choosing to complete the final quiz. Upon successful completion please email students@receptionacademy.com in order to receive a copy of your certificate (if applicable).

Testimonials

  • This course was a great start to understanding Hotel customers and their needs. It gives you many ways in which to create moments for your customers and increase their happiness. It opened my mind to what is possible in customer service. I'm very happy I took this course!

    Mr J.Brassington - I'm very happy I took this course! Written 28th May 2015