The English Hospitality Course
If you want to enter the Hospitality, Travel & Tourism industry, specifically Hotels, and your English needs improving, then Reception Academy’s English for the Hospitality Industry course is ideal for you.
Having good language skills increases your chances of finding employment. The better your ability to communicate professionally, the greater your chances of working in a higher quality hotel . For those looking to work in 5* Hotels, in more senior position and for higher salaries, this is the ideal opportunity to develop your skills.
This course focuses on the communication skills required when working in the Hotel and Tourist industries. Students will develop confidence and fluency in English when interacting with customers, guests and their colleagues at work. We give you the opportunity to learn and practice sentences, vocabulary and terminologies used in the industry to help you develop an understanding of working in tourism and hospitality.
With lots of practical, interactive exercises and taught by industry experts this course is both fun and effective for your future career.
During the course you will also learn and practice industry related interview questions, talk about your past relevant experiences and specially learn to express yourself, showing your personality and attitude, when attending interviews.
We also understand that most hotel workers are non native speakers of the English language; therefore, we have kept the training simple, yet effective and specific to hotel standards and requirements.
Course material covered during the 12 hours training by experienced instructors:
• Greeting guests-formal
• Checking guests in, welcoming language
• English telephone vocabulary -times, dates, months
• Introduction –Hotel jobs and industry conversation
• Interview language
• Practical Interviewing Techniques-being interviewed for a specific role-Real life practise
• Common phrases / small talk at reception
• Hotel facilities & amenities
• Hospitality vocabulary and adjectives
• Handling guest complaints- expressions
• Responding to complaints in English –dialogue & practise
• Giving directions-using correct prepositions
• Financial expressions, bills, vocabulary related to transactions, numbers, currency
• Checking guests out, departure expressions
• Making requests to colleagues, giving instructions
The cost of this course is:
£199 which must be paid in full upfront
Included in the price:
- • Personalised name badge
- • Tea & Coffee
- • Certificate of completion for "Hospitality English Level 1 & 2"
- • Official Reception Academy notepad and pen
If you too want to start a new career, take part in a lively interactive course, gain professional knowledge, be confident in answering interview questions and converse with guests and colleagues in Hotels, simply book your course today and become a Reception Academy graduate.
Course times available:
Weekend Courses: 10.00 to 13.00 - 14.00 to 17.00 - 15.00 to 18.00
Where: Reception Academy at 16 Brune Street, London E1 7NJ