Park Plaza Hotels
The PPHE Hotel Group portfolio includes 38 properties offering a total more than 8,200 guest rooms in Europe, Middle East and Africa across owned, managed and franchised operations. Our primary activities are owning, leasing, developing, operating and franchising full-service upscale and lifestyle hotels.Edit
At PPHE Hotel Group we seek to differentiate ourselves from our competitors by offering our guests a different experience. When guests visit us they experience warmth and friendliness, but they also feel our passion for hospitality. Our guests enjoy great service and feel welcome – their satisfaction derives from us exceeding their expectations, and our teams are experts at achieving this goal.
The PPHE Hotel Group Context: placing guest experience at the heart of everything we do
The employee behaviour of connecting ensures that our guests feel welcome. The employee behaviour of being pro-active ensures that we can exceed expectations so that our guests are surprised and delighted. The employee behaviour of caring ensures that our guests experience our sense of passion.
In the hotel industry, service excellence is still regarded as the key to continued success, and we refuse under any circumstances to compromise in this area.
We recruit the best people, we provide world-class learning & development opportunities and we work together to delight our guests. We focus on service delivery, we invite guest feedback, and we constantly invest in equipping our team members with the skills they need to excel.
With the support of a strong management team and our bespoke you:niverse e-communications portal, there is no better place to launch and develop your career.
Number of rooms:8,200 rooms in 38 hotels
Number of employees:several thousandEdit