Hotel Receptionist & Opera V5 4 Week Course or 9 Weekends

Hotel Receptionist & Opera V5 4 Week Course or 9 Weekends

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Hotel Receptionist & Opera PMS V5

This popular course has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, leading to potential employment in Hotels worldwide.

Our four (4) week course covers standard Hotel procedures, introduction to Opera Property Management System (Opera PMS V5), Brand-standards of 5* Hotels and is followed by hands on practical sessions behind a replica desk, where newly learnt skills are put into practice.

At the Academy it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future. This course is tailored to meet the requirements of individuals with no previous Hotel Receptionist experience. Consequently anyone from any professional background, nationality or age is welcome to join the course.

Upon completion of the course a profile is created on our website for each graduate consisting of their CV, a professional photograph, contact details and their preferences for employment. Our partnered hotels are granted exclusive access to these profiles in order to find suitable applicants for their vacancies.

As a result of close collaboration with our partnered hotels many of our graduates find employment upon completion of the four week course.

Taught by experienced instructors, this unique interactive 80 hour training, gives you an insight into the real working environment of Hotels.

Course Material covered:

UK 5* Hotel procedures and brand standards:

  • Customer service procedures; Welcoming guests upon arrival and using correct terminology
  • Checking guests in and out and all other booking/reservation procedures

Opera PMS Version 5 reservation system:

  • Checking –In and Checking-Out guests using the software
  • Introduction to Hotel Accounts used in Front of House
  • This market leading hotel reservation software is utilised by many UK and International Hotels

Sales & guest interaction:

  • Role play sessions using our replica Hotel Reception desk in our classrooms
  • Becoming familiar with hotel terminology (specific language used in the UK)
  • Learning to up-sell a room to a guest
  • Guest complaint handling

Employment Assistance:

  • CV writing skills; guidance on creating the correct CV for Hotels
  • Interview techniques; guidance on how to perform in an interview
  • Career path planning for a clear understanding of your future in the hospitality industry

Cost:

Weekday Course:

  • £899 – This rate may be paid in three instalments of £299.67
  • £799 – This rate is the discounted rate which must be paid in full at the point of booking

Weekend Course:

  • £999 - This rate may be paid in three instalments of £333
  • £899 - This rate is the discounted rate which must be paid in full at the point of booking

Included in the price:

  • Reception Academy stationary to utilise during the course.
  • Access to our classrooms during the course, subject to availability
  • Certification of completion
  • Graduation ceremony in a 4/5 star London Hotel
  • Professional profiles on the Reception Academy website which is accessible to over 500 partnered hotels
  • An e-copy of your customised Reception Academy CV
  • An e-copy of your profile photo, in jpeg format

Course times available:

Weekday Course:

  • Monday – Friday 07:30 – 11:30 or 12:00 – 16:00 or 16:30 – 20:30 – 4 weeks

Weekend Courses:

  • Saturday or Sunday 09:30 – 18:00 – 9 weekends (Cost of Weekend course is £899 in full on the day of booking or £999 in three payments of £333)

Locations

Reception Academy London

Coppergate House
16 Brune Street
London E1 7NJ Nearest Station: Liverpool Street Station

Testimonials

  • Andrada Manole

    I would like to recommend Reception Academy to those who are interested to work as hotel receptionists. I was hired at a 5 star hotel after only two weeks from graduation. Many thanks to Nathalie for almost indoctrinating us with 5 star hospitality standards and behaviours :) This was what helped me to get the job. Also, many thanks to Daniel who gave us very useful tips about the interview process :)

    Reception Academy March Graduate - I was hired at a 5 star hotel after only two weeks from graduation Written 15th Apr 2015
  • Eniko Kertesz

    Thank you Reception Academy for everything! I have found a great opportunity as a receptionist, special thanks to Ramin Semsar and Pierre Runacher!

    Reception Academy March Graduate - I have found a great opportunity as a receptionist Written 10th Apr 2015
  • Ivana Karcolova

    Reception academy is great!!!! They teach you everything you need to know about reception and how to deliver 5*service. Ramin Semsar is amazing trainer always happy to help, patiently explaining everything until we all understood...He has always big smile and is full of jokes. Thanks to him you will always look forward to go to weekend class, even after busy week at work and even you know you will spend the whole day at school...Because he makes studying fun!!!

    Reception Academy March Graduate - Reception academy is great! Written 9th Apr 2015
  • Gianfranco Conese

    The course was really interesting and useful. Peter is an amazing teacher, I really enjoyed every single lesson with him. I found job one week after my graduation. I really suggest this course to all the people that want to start a career as receptionist. Thank you once again to Pierre and Reception Academy smile

    Reception Academy March Graduate - I found job one week after my graduation Written 8th Apr 2015
  • Giuseppe Viggiano

    Thanks to Pierre and Nathalie! The course is enjoyable and really useful to start a career in top quality hospitality! I strongly suggest Reception Academy to everyone is interested in this field! New job guarantee! ;)

    Reception Academy February Graduate - I strongly suggest Reception Academy Written 7th Apr 2015
  • Justyna Niemiec

    I would like to say thank you Reception Academy for gave me a fantastic opportunity with hospitality industry. I would also say big thank you to Ramin Semsar my Saturday teacher for all what he did for me I always looked forward for lessons because we had so much fun. He was always smiley, happy to answer all questions and help with whatever we needed....this course is great!!!!! . It was a fantastic time. I fully recommended Reception Academy if you want change your future.

    Reception Academy March Graduate - This course is great! Written 1st Apr 2015
  • Guillermo Diaz De La Cruz

    The Hotel Receptionist 4 week course and Opera has really exceeded my expectations. It is very well organized and has a lot of practical exercises where you can put everything you learn into practice as if you were working as a real receptionist. The teacher was the best we could have, serious, professional, knowledgeable, helpful, and really inspirational. Thank you Daniel for always being an example to follow, all the good pieces of advise that you have given us, and above all thank you for reminding me why I want to work in a front desk position. Guillermo Díaz.

    Absolutely recommendable. Written 28th Mar 2015
  • Stefano Olivetti

    Hi there! I would like to recommend Reception Academy because...it's the best thing you can do to join the hospitality industry! I have learned so much about that from Pierre Runacher, my trainer, who has always been straight to the point and clear. A SPECIAL mention goes to Nathalie Deline-Mullis who helped me a lot with her advice to find my dream job! Thank you Reception Academy!

    Reception Academy February Graduate - It's the best thing you can do to join the hospitality industry! Written 13th Mar 2015
  • Barbara Mezzi

    Thank you so much to my trainer Daniel and to Reception Academy! It's been a great experience and in less than a week I got a job for Hilton DoubleTree!

    Reception Academy February Graduate: "...in less than a week I got a job..." Written 9th Mar 2015
  • Ali Saralaba

    I recommend everyone who is interested to have career in hotels (UK), to do the Hotel Receptionist course in Reception Academy. They are professionals in Hospitality sector. Thank you all, Reception Academy staff, for the help.

    Reception Academy February Graduate - "I recommend everyone to do the course" Written 2nd Mar 2015
  • Maria Cristina Cuccu

    Another day is gone..and We are close to our aim... Being exceptional receptionists!! I guess We have the most exceptional trainer. Ramin Semsar has a contagious enthusiasm for this job. He is able to give us wise and good advices and makes our days very light and funny at the same time with all his stories!!! I really enjoy his lessons and I really appreciate his work!!!

    Reception Academy March Student " Being exceptional receptionists" Written 2nd Mar 2015
  • Tomas Lesko

    I would love to say many thanks to Ramin (my Saturday's class trainer) who is very passionate about his job, enthusiastic, experienced and always ready to help for his student, I learn every week a new thing and new ideas from him, huge thank you for him

    Reception Academy March graduate: "I learn every week a new thing and new ideas" Written 25th Feb 2015
  • Ignacio Gomez

    If you are thinking to study this course or not my advice is: Go for it!! Definitely!! And when you study the course I hope you will enjoy as I enjoyed before. The academy teachers and staff are really nice and allways ready to help. Specialy our teacher Pierre. Well done for them!!

    Reception Academy January Graduate: "If you are thinking to study this course or not my advice is: Go for it!!" Written 25th Feb 2015
  • Chiara Marfia

    Well, it's my turn to write!! I used to see all the comments and I wasn't sure to attend the course however I changed my mind and after terminated the course I got lots and lots job interviews and finally I got the job at park plaza riverbank.. Thank you to Ramin Semsar to have been very patient and helpful!I really advice to all the people that like hospitality industry to attend this course!

    Reception Academy January Graduate: "I really advice to all the people that like hospitality industry to attend this course!" Written 16th Feb 2015
  • Ionel Onica

    I am pleased to announce that after two weeks from graduation I received a job in Citadines Trafalgar Square, which is an amazing hotel in a wonderful location. I have to thank for this to Reception Academy and specially to my teacher Ramin Semsar who guide me and improved my experience and skills, and made everything possible. Thank you for everything.

    Reception Academy January Graduate: "I am pleased to announce that after two weeks from graduation I received a job in Citadines Trafalgar Square." Written 16th Feb 2015
  • Desiree Greco

    After the 4 weeks course at Reception Academy i got a job in less than 4 days from my graduation... finally a course that prepare and give you the skills and instruments necessary to start a new career in the hospitality industry, and it's true. I came here from australia to attend this course.... and it was worth it! Thank you again Reception Academy!

    Reception Academy January Graduate: "I came here from Australia to attend this course.... and it was worth it!" Written 6th Feb 2015
  • Stefany Lopez Echeverri

    Would strongly recommend Reception Academy, I done the Receptionist Course and it was a great experience. It was a shame the 4 weeks went so fast but had the best trainer Pierre and had the chance of meeting nice people. Would do it again :) Once again a big thank you to all the staff that made this experience unforgettable..

    Reception Academy January Graduate: "A big thank you to all the staff that made this experience unforgettable" Written 4th Feb 2015
  • Ilona Kolosevska

    I would like to thank Reception Academy Team for their help and flexibility, I really appreciate that! I am also very grateful for meeting our lecturer Ramin, I think he is a great example for all of us to follow. Thank you for providing me with all the knowledge and moral support I will need in my career. When someone is asking me if it’s worth to do the course in Reception Academy I always say ‘undoubtedly, unequivocally, unabashedly yes!’ :)))

    Reception Academy January Graduate: "Thank you for providing me with all the knowledge and moral support I will need in my career." Written 26th Jan 2015
  • Rosaleen Downing

    Great course from great people Ramin and Daniel were wonderful.

    Reception Academy January Graduate: "Great course from great people." Written 23rd Jan 2015
  • Lyudmila Kim

    I would like to thank Reception Academy for help me to make my dream come true!!! When I came to start the course of Hotel Receptionist & Opera V5 I didn´t have any experience and study in Hospitality and Tourism, but I was so passionate about this industry that it brought me to Reception Academy. Few weeks after finish this course I received the offer from Park Plaza Westminster Bridge. I can´t describe how excited I am and how proud to work in this amazing hotel. Special thank you to my trainer Ramin for unforgettable classes and funny stories that I´ll never forget.

    Reception Academy December Graduate: "My dream came true!!!" Written 18th Jan 2015
  • Konstantinos Moraitis

    If you want to have a career in hospitality industry, even if you do not have previous experience or studies, Reception Academy is the place to be. After completing the 4 week Hotel Receptionist & Opera course, I found job in a 5* hotel, the "The Montcalm at the Brewery London City", without having any previous working experience in the hospitality industry. I would like to thank my teacher Nathalie Deline-Mullis, I learned a lot from her and I had great support from her but also from the the Reception Academy's procedures to promote the graduates. Classes were very interactive and it was a pleasure to attend. I suggest to everyone to take this course and make a new step in his career !

    Reception Academy December Graduate: "I found a job in a 5* hotel, the "The Montcalm at the Brewery London City", without having any previous experience in the hospitality industry." Written 12th Jan 2015
  • Sandra Piscopo

    I started attending this course with so many expectations, and I can tell now that none of them has been disappointed. I found it really useful not just in terms of knowledge but even as a life experience, because what I learnt it's not just about being a receptionist. I had the chance to meet nice people and make friends in a stimulating environment. We had Ramin as teacher and this made us all very lucky! He is a positive, bubbling and clever person, passionate about what he is doing. As a teacher he knows anything about the job and the tools that help to become a self confident Exceptional receptionist. He keeps the perfect balance between teaching with seriousness and giving you fun-filled moments. He is really patient and can explain something one thousand times as long as you understand it. He is never tired of your questions and is the first who encourages you to ask. He helped me a lot to be focused about my expectations in this job, to understand how the hotel industry system works and to be aware of my ability to keep pushing my limits. I do recommend this course. Thank you Ramin!!! =)

    Reception Academy December Graduate: "I had the chance to meet nice people and make friends in a stimulating environment." Written 5th Jan 2015
  • Alejandro Ramo

    You get training in Opera, help to deal with interviews, a professional CV, personalized service throughout the course with caring trainers, all you have to know about the job and hotels before becoming and exceptional receptionist.. and could keep on talking the whole day. It is worth the money and the time. Thanks a lot specially to Ramin who was not only a trainer, but also a friend and very understanding in the tough times when relocating in London.

    Reception Academy December Graduate: "Thanks a lot to Ramin who was not only a trainer, but also a friend." Written 5th Jan 2015
  • Laurianne Esteva

    Thanks for the fantastic course. I thoroughly enjoyed it!! I recommend this course to anyone who'd like to start a career in hospitality, I met some amazing people. Big thanks to Ramin our trainer for sharing his knowledge, his sense of humor and his experiences, it has been amazing.

    Reception Academy December Graduate: "Excellent course!!" Written 29th Dec 2014
  • Mariagiovanna Di Gregorio

    Finally I can share with you my success! I take pride in telling you that I got a job at La Suite West (a luxury boutique hotel) only after a week my graduation. I'm so happy and this is the best Christmas present ever Thank you for everything Reception Academy and a big thank you to my great trainer Nathalie!! If you want to start your career in hospitality book a course in this amazing school without thinking twice because it is money well spent. Thank you once again and good luck everyone!

    Reception Academy December Graduate: "I take pride in telling you that I got a job at a luxury boutique hotel only after a week my graduation." Written 29th Dec 2014
  • Alessandro Sposito

    I really recommend this course! Fantastic opportunity for people that love hospitality world..wonderful teachers! A special thanks for my teacher Nathalie! Thank you very much reception academy

    Reception Academy December Graduate: "I really recommend this course!" Written 29th Dec 2014
  • Marco Sulas

    Thanks a lot Nathalie and all Reception Academy's staff !!! You are amazing!

    Reception Academy December Graduate: "You are amazing!" Written 29th Dec 2014
  • Angelika Katarzyna Rzeszotarska

    Thank you once again, Nathalie!! You are a great teacher! :)) Loved the course and already got a job!!

    Reception Academy December Graduate: "I already got a job!" Written 29th Dec 2014
  • Priya Randev

    The course is brilliant! Learnt a lot in such a short space of time and have had numerous job interviews lined up since my graduation day . It's money well spent and would like to thank Ramin Semsar for being an amazing trainer!

    Reception Academy December Graduate: "I have had numerous job interviews lined up since my graduation day." Written 22nd Dec 2014
  • Clelia Conticello

    Amazing course! Everyone should attend it because it gives an incredible opportunity to learn and improve your skills in the hospitality industry. The atmosphere is fantastic, above all my trainer Ramin. I think he is one of the best in teaching, making lessons fun every day! Thank you Ramin for your availability, courtesy and for this wonderful experience!

    Reception Academy December Graduate: "Everyone should attend it because it gives an incredible opportunity to learn and improve your skills in the hospitality industry." Written 22nd Dec 2014
  • Giulia Caprioli

    I really want to say thank you to Reception Academy because this experience was very formative for me. I appreciated the lessons of our trainer Ramin because he taught us that everyone could be an expert but what makes the difference is the passion in what we're doing. I would recommend Receptionist Academy to everybody wants to start an effective career in the hospitality industry. And thanks to all the staff for the support!

    Reception Academy December Graduate: "I would recommend Reception Academy to everybody wants to start a career in the hospitality industry." Written 22nd Dec 2014
  • Clementine Boketsu

    A big thanks to Ramin Semsar and all the staff at Reception Academy!

    Reception Academy December Graduate: "Big thanks!" Written 22nd Dec 2014
  • Eniko Kertesz

    Thank you Reception Academy for the exciting course, the fun, the useful thoughts and caring! Special thanks to our lovely teacher who made all the lessons interesting and gave us so much positive energy!

    Reception Academy December Graduate: "Special thanks to our lovely teacher who made all the lessons interesting and gave us so much positive energy!" Written 22nd Dec 2014
  • Agnese Panetto

    I really recommend Reception Academy to everyone who is interested in taking care of guests and to join the amazing world of Hospitality. For me it was a very useful experience, I have learned many important information but not only from this point of view...It was very important also as a personal growth. Nathalie was very patient, kind and very human with me, was not only a teacher but she supported me, she helps me to persist and to have self confidence..Thank you very much. I will miss you but I hope we keep in touch.

    Reception Academy December Graduate: "I really recommend Reception Academy to everyone who is interested in taking care of guests and to join the amazing world of Hospitality." Written 18th Dec 2014
  • Michal Duran

    I would like to recommend Reception Academy to everyone who wants to take a first and very important step to the amazing world of hospitality. It is wonderful experience. You will gain confidence, self-respect and you will learn a lot. A Lot! Thank you Nathalie and thank you Reception Academy. I will miss you every day..

    Reception Academy December Graduate: "You will gain confidence, self-respect and you will learn a lot." Written 18th Dec 2014
  • Giulia Capra

    Nathalie, THANK YOU so much for teaching us so many things!!! YOU RE THE BEST

    Reception Academy December Graduate: "You're the best!" Written 18th Dec 2014
  • Roberta Gaudo

    I suggest every one to join Reception Academy, it is an unforgettable experience, you will know people, you will learn a lot of things and you will feel to be ready for a 5*hotel.. And the teacher (Nathalie) is just amazing,she is so prepared, and kind, perfect! I am so proud to have choose this academy!!! Thank you !!

    Reception Academy December Graduate: "It is an unforgettable experience." Written 18th Dec 2014
  • Lucia Russo

    Sadly my experience at RA has just finished, but I could not be more happier of the choice that I made one month ago! I must thank all the peole who work for RA, but above all my great trainer, Nathalie. She has been more than just a teacher, putting herself, her passion and enthusiasm in every single lesson, making them even more interesting!! Thank you very much, Nathalie. I am looking forward to starting my career.

    Reception Academy December Graduate: "I could not be happier." Written 18th Dec 2014
  • Nicolo Atzori

    Hello everybody!!! I would like to thank my trainer: Ramin Semsar. I really appreciate his patience and kindness! He's so professional and I like the funny way he explains some topics!!! All the Best!!!

    Reception Academy December Graduate: "I would like to thank my trainer Ramin Semsar. I really appreciate his patience and kindness!" Written 12th Dec 2014
  • Monica Pinto

    I want to thank you Reception Academy and my trainer Pierre. I have really enjoyed the four weeks course and it has been really useful. After only 4 days after the graduation I have found a job in a five stars in Knightsbridge. Definitely a very good investment. Monica

    Reception Academy November Graduate: "Definitely a very good investment." Written 9th Dec 2014
  • Graziana Finocchiaro

    Good Afternoon everyone! I would like to share my experience with the brilliant Reception Academy Team that allowed to me to learn a lot about Opera PMS and the hospitality industry and to advice everyone new to take advantage of this fantastic opportunity. After just one week from the graduation ceremony, I got the job as receptionist! I am really happy because I quite love the team I work with now and the company Park Plaza as well! I would like to thank you all the Reception Academy Team for giving me this opportunity to grow in this industry but a particular thanks goes to Ramin Semsar, a professor, a friend, a professional person who makes every day of the course a special day to learn, to enjoy the lesson and keep our the enthusiasm and our smiles up Keep in touch! Thank you once again! Graziana

    Reception Academy November Graduate: "After just one week from the graduation ceremony, I got a job as a receptionist! " Written 8th Dec 2014
  • Anett Vecseri

    If somebody wants to change his life with Reception Academy they can. Everybody is friendly and nice people from the school. In the ceremony day I got my first interview and it was successful. Just few days and I can enjoy my new job! I get what I wanted thanks for the school and for my professor, thank you Ramin!!:)))))

    Reception Academy November Graduate: "In the ceremony day I got my first interview and it was successful" Written 5th Dec 2014
  • Alina Florina Ioan

    First I would like to say that I enjoy the course a lot, especially for my trainer Mr. Ramin Semsar who is the best teacher I ever had!!! He is always positive( it made me wonder how he can be so positive and also I did wonder why I enjoy this course so much? It means a lot for me how your trainer is teaching the class) and he takes his time to teach us everything. Thank you Reception Academy and of course many thanks to Mr. Ramin.

    Reception Academy December Graduate : "I enjoy the course a lot, especially my trainer Mr. Ramin Semsar who is the best teacher I ever had!!!" Written 5th Dec 2014
  • Fabiana Guagliardo

    I want to say many thanks to Reception Academy for this amazing opportunity! I attended the Hotel Receptionist course for 4 weeks and I learnt all the essential skills needed to be an exceptional Hotel Receptionist. I had fun with my mates and my fantastic trainers Ramin and Pierre . Finally I am happy to say that I got the job within 2 weeks in a 4* Hotel!!! I suggest Reception Academy to everyone who wants to start a career in hospitality Thanks a lot again!

    Reception Academy November Graduate: "I am happy to say that I got the job within 2 weeks in a 4* Hotel!!" Written 4th Dec 2014
  • Magdalena Czuchra

    Reception Academy is the best place to learn how to be a professional receptionist!! They teach not only the system, but also behaviour and little things that makes you exceptional. After 4 weeks of this course I received a lot of invitations for interview. And I got a job in 4* hotel Kensington Close !! Reception Academy is worth any penny you spend !! Thank you Reception Academy, Nathalie Deline-Mullis, Ramin Semsar and Pierre Runacher!! All of you are amazing, and thank you for help and for bringing my dream come true.

    Reception Academy September Graduate: "After 4 weeks of this course I received a lot of invitations for interview." Written 4th Dec 2014
  • Jo-an Ferrer

    Thank you Reception Academy, especially to my instructor pierre, they say time flies when your having fun, 1 month was just like that I learned so many things but at the same time enjoying the course, there was never a dull moment with our instructor.. Reception Academy prepared us how to be effecient and good receptionist, in a month we learned practical and theoritical lesson... To make everything short, the academy opened all doors for us students who want to work in hospitality field... salute to all the instructors and management people of The Reception Academy.. Joan

    Reception Academy November Graduate: "The Academy opened all doors for us students who want to work in hospitality field" Written 3rd Dec 2014
  • Hajira Nasir

    It was a great experience and help to go in Hospitality field. It was a passion to work for hospitality field and Reception Academy help me to fulfil it. Huge Thanks for Piere and Ramin. Now I am a part of Hospitality field and so grateful to you.

    Reception Academy October Graduate: "It was a great experience" Written 2nd Dec 2014
  • Mihaela Bianca Almajeanu

    Best school ever, I recommend it to everyone. I learned many things, I understood from A-Z thanks to our teachers Ramin and Pierre I got more confidence, I discovered things I never was thinking about, I learned how to work in Opera Pms, I know all the standards and procedures so for someone who wanna make a career wanna learn and wanna be correctly informed ... Reception Academy is the answer to all your questions!!!!

    Reception Academy November Graduate: "Best school ever, I recommend it to everyone." Written 20th Nov 2014
  • Bogdan Scripcaru

    Thank you Reception Academy , thank you Ramin ,Pierre and Natalie for everything you guys did for us . Thank you because after 1 month I become a exceptional receptionist and in just 3 weeks after graduation I get a job in a 5 stars hotel Ecclestone square hotel without any application online just because Reception Academy recommended me .Thank you very much. Fantastic experience and investment.

    Reception Academy October Graduate: "Just 3 weeks after graduation I got a job in a 5 star hotel" Written 18th Nov 2014
  • Olesea Petica

    Thank you Ramin and Pierre for this amazing course,I really enjoy every day of it, I am very happy and it is a good opportunity for all those who want to make a career in hospitality! I advise everyone who wants to be an exceptional receptionist to go for this course!

    Reception Academy October Graduate: "I advise everyone who wants to be an exceptional receptionist to go for this course!" Written 17th Nov 2014