Hotel Receptionist & Opera PMS Hotel Software 4 Week Course or 9 Weekends
Hotel Receptionist & Opera PMS Hotel Software
This popular classroom course, unlike other online courses offered, has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, ultimately leading to employment in one of our many partner hotels.
This Hotel Receptionist & Opera PMS Hotel Software course is endorsed by the Institute of Hospitality (IOH) for its quality, innovation and industry specific modules tailored to the needs of leading hotels around the world.
Our four week course covers standard Hotel procedures, extensive use of Opera PMS Hotel Software, Brand-standards of 5* Hotels and is followed by hands-on practical sessions behind a hotel reception desk in a state of the art training room, where newly learnt skills are put into practice. All classroom sessions are taught and observed by experienced and caring hospitality trainers.
At the Academy it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future career. This Opera PMS Hotel Software classroom course is tailored to meet the requirements of individuals with no previous Hotel Receptionist experience. Consequently, anyone from any background, nationality or age is welcome to join the course and start a new career in this wonderful and rewarding industry.
Upon completion of the course a profile is created on our website for each graduate consisting of their CV, a professional photograph, contact details and their preferences for employment. Our partnered hotels are granted exclusive access to these profiles in order to find suitable applicants for their vacancies.
As a result of our extensive hotel connections, hospitality network and close collaboration with our partnered hotels over 95% of all our students are able to secure employment within a very short period of time upon course completion.
This unique and interactive Hotel Reception & Opera PMS Hotel Software classroom course comprises of 80 hours of training and gives you an insight into the real working environment of hotels.
Course Material covered:
UK 5* Hotel procedures and brand standards:
✅ Customer service procedures; Welcoming guests upon arrival and using correct terminology
✅ Checking guests in and out and all other booking/reservation procedures
Opera PMS Hotel Software:
This course is to over 85% hands-on system training and you will get extensive Opera PMS practice on:
✅ Creating bookings
✅ Check–In and Check-Out
✅ Amending bookings
✅ Processing payments
✅ Sending confirmations
✅ Using Opera PMS Options
✅ Individual and Company Profiles
✅ Profile Notes and Guest History
✅ Recording complaints
✅ Guest preferences and special requests
✅ Early arrivals and late departure procedure
✅ Processing Cancellations
✅ Introduction to Hotel Accounts
Sales and guest interaction:
✅ Role play sessions using our replica Hotel Reception desk in our classrooms
✅ Becoming familiar with hotel terminology (specific language used in the UK)
✅ Learning to up-sell a room to a guest
✅ Guest complaint handling
✅ CV writing skills; guidance on creating the correct CV for Hotels
✅ Interview techniques; guidance on how to perform in an interview
✅ Career path planning for a clear understanding of your future in the hospitality industry
Why is this course not available as an online course?
Learning a new skill is not always simple and you need support and practice if you want to be able to successfully start a new career from scratch. Yes, you can learn certain theoretical aspects of a new job online but let's be honest it is rarely fun or effective and it certainly will not give you the hands-on experience you need if you are serious about your career ambitions.
Maybe the following example will make it clearer why taking an online course will not prepare you for a job in the hotel industry:
Ask yourself "Can you really learn to drive a car by completing a simple online course?" Most certainly not! You have to physically sit in the car, feel what it is like to steer and drive on the roads and learn what challenges you may face; the instructor safely by your side to give you a helping hand and guidance when needed. The same can be said about wanting to learn and become a Hotel Receptionist. It may look simple but it requires a lot of skill and training to make it look effortless.
Remember, once employed by a hotel you will be working with a very expensive hotel software and real paying guests. No hotel will allow you to do so just because you completed a simple online course. Practicing on real paying guests, without having received the right professional training beforehand, can damage a hotels' reputation and your confidence. At Reception Academy we will help you build both, strong practical experience and confidence which will not only get you the job but help you to build the career you are aspiring to.
Our Hotel Receptionist & Opera PMS Hotel Software classroom course is not only approved by some of the biggest hotel names in the world but also endorsed by the reputable and well trusted Institute of Hospitality.
We operate on a "not for profit" basis and we are greatly supported by our partner hotels, allowing us to keep the course fees as low as possible and enabling you to start a new career at a price that most training companies charge for a two day course. Remember, valuable classroom training provided by caring trainers, using a sophisticated hotel operating software can never be replaced by generic online training that is essentially delivered by a machine and does not include hands-on experience on Opera PMS.
- £799 – This rate is the discounted rate which must be paid in full at the point of booking
- £899 – This rate may be paid in three instalments of £299.67
- £899 - This rate is the discounted rate which must be paid in full at the point of booking
- £999 - This rate may be paid in three instalments of £333
Included in the price:
✅ Reception Academy stationary to utilise during the course.
✅ Certification of completion
✅ Graduation ceremony in a 4*/5* star London Hotel
✅ Student profile, including a professional profile picture and CV accessible to all our partner hotels
✅ Active support in finding you employment upon course completion
✅ Full access to our hotel connections and network of over 1400 employers
✅ Life-time career support
✅ Complimentary tea and coffee
Course times available:
- Monday – Friday 07:30 – 11:30 or 12:00 – 16:00 or 16:30 – 20:30 – 4 weeks
- Saturday or Sunday 09:30 – 18:00 – 9 weekends (Cost of Weekend course is £899 in full on the day of booking or £999 in three payments of £333)
Please note that we require you to wear a conservative style suit on three (3) occasions, the photo, practical exam and graduation days.
On the first day and all other “non suit days” please feel free to wear anything you feel comfortable in. Your trainer will provide you with “suit day” dates in one of your first lessons
Why not come and visit us in person at Reception Academy? We would be delighted to show you around and answer any further questions you may have. Just let us know when you would like to visit and we can arrange a date and time that suits you best.
Reception Academy LondonCoppergate House
16 Brune Street London E1 7NJ Nearest Station: Liverpool Street Station
Thank you very much. I am working now in a 5* hotel and I really enjoy this job. Thank you for the patience and the funny classes with Mrs. David Daniel. See you soon.Written 24th Mar 2017
Dear future students! Tomorrow is our final exam. Before I would like to say Thank You for Reception Academy and Mr Ramin Semsar. I loved every minute on this 9 Saturdays. I will miss the course, the lot of intresting and funny stories and also our group. I can offer for everyone this course, who would like a help for a better and nicer future. Thank you once again, and I hope YOU will be the next studentWritten 21st Mar 2017
I am really happy to do this course. One of the best experiences of my life. I really enjoyed and learnt at the same time with my colleagues and with my amazing teacher Pierre. Also I got a job only a week after finish it. I recommend it to everyone!!Written 17th Feb 2017
Thank you Reception Academy,great experience and lovely people there.Thank you very much Daniel for these 4 weeks training us.I am very happy and I will do another course if I need to in the future again.If someone want to be Professional I strongly recommend Reception Academy:)Written 7th Feb 2017
Thank you very much Reception Academy!! A special thank to Daniel. Wonderful experience with amazing people. Studying at Reception Academy was one of the best choices that I have ever made. I would highly recommend it to all those people who wants to start a career in the Hospitality Industry. There is no better place :-)Written 7th Feb 2017
I just completed a 4 week course with Reception Academy, and it was the best decision I ever made! A big thank you to my trainer Daniel!, he was fantastic, always pushing us to be better and to believe in ourselves! Our ceremony was on the past Friday and one day before I had already a job to start on a following Monday! I extremely recommend it, you wouldn't regret your choice!Written 7th Feb 2017
An amazing experience. I have learnt a lot of things. Thank you very much to our trainer Daniel and to all the staff,really good people with a very high knowledge of the industry.Written 7th Feb 2017
I have literally loved this course. I spent such lovely time in the class with my classmates and our teacher, Ramin. He is an excellent trainer who loves his job so much and because of this you can learn a lot from him. I wish all of my teacher had been like him. We have learnt, having fun at the same time. I really recommend reception academy.Written 7th Feb 2017
A big round of applause to all this people that had the idea to make such a successful course. I didn't expect that much but I received a lot. Thank you Ramin for your wisdom, patient and encouragement. You are a real example and I would like, one day maybe, to became a good teacher as you are. Thank you again! Maybe I'm not good but from now on for sure I am FANTASTIC!! A new future is coming up!! Good luck to all my friends from the course! Love you allWritten 7th Feb 2017
I attended the Hotel Receptionist & Opera course last December and I am very happy about it. I want to thank Pierre for his suggestions and support during and after the course. I definitely would recommend to join Reception Academy to anyone! :-)Written 7th Feb 2017
I just love Reception Academy, is incredible how much i've learned in 4 weeks , our trainer, Ramin is so profesional, explains everything so good, makes us laughing every day so is a pleasure to come to classes. I truly recomended to everyone who want s to improve , this is the best choice, i will allways remeber : " if you can't be GOOD , be FANTASTIC " A big THANK YOU to Ramin, and all the crew, you are FANTASTIC as well .Written 1st Feb 2017
Love it , it feels like I was at 5 star hotel. I love the way of teaching very helpful and clear. Thank you Mr Semsarilar.Written 23rd Jan 2017
Thank you for all Reception Academy!!!! After our Graduation Day (23 December) every day new interview, every day a new chance to start a new carrier...Now I start to work at Crowne Plaza London Docklands Hotel!!!!!!!! Thanks you Ramin Semsar for your patience and your fantastic professionality to introduce us in Hospitality Industry. I suggest the Reception Academy course to all people who want to work in hotel, lots of training, lots of practice, and lots of smile! !!!! And now....KEEP IT UP...and BE FANTASTIC!!!!!!!!Written 19th Jan 2017
I attended this course in December and my phone started to ring before I have completed it. It was just a pleasure and, in the same time, a big opportunity. I would like to say many thanks to Reception Academy, especially to you Pierre-Cedric. You are not just a professional and brilliant teacher but also an amazing person! If YOU want to build your career, this is the RIGTH place to start work on it! Thank you once again guys!Written 9th Jan 2017
The best place to have receptionist course!! All the people working there are friendly and helpful.My teacher Pierre was always motivated all group and make us laugh. Reception Academy give me amazing opportunity, I received job offer 3 days after my interview. Reception Academy- the best place to start your career!!Written 28th Dec 2016
Very career oriented course! Ramin is an excellent teacher! Passionate, professional and supportive.Written 28th Dec 2016
I started the 4 weeks Hotel Receptionist course 3 weeks ago and even though we still have one more week to go I know it's been a great choice to join the reception academy, I've learnt more than I was expecting and every lesson it's extremely interesting, plus we have the chance to practice a lot behind the desk, really great help for the future. I would like to thank Ramin, a great trainer always very patient with us, extremely clear to explain something to us that we didn't understand, always ready to help us if we needed advices, always ready to make us laugh with his stories, he's really passionate about hospitality and it's been a great opportunity to learn more about the job from him. I definitely recommend reception academy to whoever really wants to start a career in this fantastic industry.Written 19th Dec 2016
Thank you so so much Reception Academy for all this weeks, it's coming to an end soon but surely won't be the end. Special thanks to our trainee Ramin, his infinite stories, his humour, His advises and his guidance throughout the course have really inspire me. He would inspire anyone. From day one.Written 9th Dec 2016
Many thanks to the whole team, great experience and excellent training - best practices, valuable experience. Very happy, definitely worthwhile taking this course, amazing kickstart to a hospitality career. Absolutely recommend to anyone looking for a complete package - training, practice, cv brush up, interview prep. No job guaranteed in their offer but if all done well - finding work afterwards is rock solid. Thank you!Written 7th Dec 2016
I would like to say a big Thank you to the beautiful people from Reception Academy! A great experience, a big step for my career and I owe this to this wonderful team, full of professionalism.Thank you once again for this opportunity!Written 28th Nov 2016
It was very nice experience to study at this Academy. All the teachers are very friendly and professional. I am very pleased that I met those people. Thanks to Daniel, our teacher. He was always at the top and very good teacher!!Written 28th Nov 2016
Reception Academy is the best thing I've done in my life. I would like to thank my trainer Pierre and all the staff. Thank you for everything! !!!!Written 10th Nov 2016
This is the best choice you can do if you want to work in the hospitality industry! Reception Academy is WONDERFUL PEOPLE, AMAZING PLACE and HARD WORK to reach "the goal"! I met great colleagues (my class) and a fantastic trainer, Pierre, I learnt a lot of things and I found great opportunities! I wish everybody to do this experience! :)Written 10th Nov 2016
As I'm ending the week(end) 4, I am glad I can honestly say that I am enjoying this course so far. It has been an incredible experience with an extraordinary training given by Ramin Semsar (the trainer) where I can literally feel that I am therefore learning a lot and as well as improving my basic skills. As a student, it is my pleasure to state that Ramin has been a fantastic trainer and continues to be excellent in all his teachings. I believe that great trainers/teachers set a wide range of features, such as: prepared and organised, set high expectations for all students, have clear and written-out objectives, engage students and get them to look at issues in a variety of ways, show care about their students, etc., etc., and Ramin has shown all of the characteristics mentioned above, and for that reason I will highly recommend this course to everyone, and I am pretty sure everyone will have the same opinion as I do. So, thank you for your great teaching Ramin, I will definitely remember this experience and use the techniques and skills I have been learning during my training at the Reception Academy.Written 7th Nov 2016
I would like to say a big THANK YOU to every one who I met during last four weeks...especially to my amazing trainer Pierre...and also to Andrew, Anna and Mr Gizmo...Reception Academy was the best decision what I've ever made and I would not hesitate to take the course again....I miss every morning to see the sunrise from the windows of Reception Academy... I learned a lot and I recommend to everyone who wants to works in hospitality..Receptionist Academy is the best choice!Written 31st Oct 2016
I am really happy that i graduate Reception academy...one of my dreams became reality.I would like to say thank you to my trainer Pierre ...you are amazing...thank you for your patience..I will highly recommend Reception Academy to everybody who will decide to make a career in the hospitality industry. Good job guys keep doing the same in the future.Written 31st Oct 2016
Reception Academy is the best decision I've ever made! I would like to thank my trainer Pierre (yalla yalla!) for believing in us since the first day and obviously all the staff! Anna has got the best smile I've ever seen. I truly recommend this course to those who want to start a career into the hospitality industry :)Written 31st Oct 2016
I would like to express my gratitude to Reception Academy Team for everything!!!!! I have learnt so many useful things in these 4 weeks and without this course I couldn't improve my knowledge and my skills! THANK YOU!!!Written 31st Oct 2016
Great course, I learned so much. I would really recommend it! Thanks Andrew for teaching me and thanks to rest of the team too for everything!Written 31st Oct 2016
Is an AMAZING experience!! I enjoyed a lot!! I recommend it to anyone!Written 31st Oct 2016
Best decision ever ! I hear about this Academy from a couple of friends. I am very impressed as were the day to day classes and our lovely teacher Ramin. very well explained, educational and fun classes. I just have no words to describe Ramin and the entire team of the Academy. The course is short but very trying and exciting. And remember, if you can not be good, be FANTASTIC!Written 26th Oct 2016
I am very glad I attended the course, it changed my perspective about hospitality and hotels. It was a lot of information to digest at the beginning but everything made sense when we started to practice. It was a really enjoyable experience and I loved the support we received throughout the course. Ramin, the trainer is a FANTASTIC guy who is happy to help everyone and share his experiences within hospitality field. I've received a job offer on the completion of the course!!! Happy :-) Hurray :-) I would gladly recommend it to everyone who is looking to start a career in hospitality! Once again best course with best trainer!!Written 11th Oct 2016
I would like to say a BIG thank you for the Reception Academy Team for everything that they done for us in that 4 weeks especially to Pierre our lovely and funny teacher.Finally I can share with everyone that I've been proposed with a receptionist job in Dukes Hotel after several interviews and I couldn't make it without this course.I was always a waitress, but now I can start to build my new carrier. I've learned so many useful things in 4 weeks.I had so much fun every day.I really miss those evening classes.It was the best decision I've ever made.Everyone was so helpful and professional, with lots of experiences. Thank you for everythingWritten 7th Oct 2016
I attended the Receptionist & Opera V5 Course and although I read a lot of positive reviews, I was still surprised by their professionalism and kindness. Our trainer Ramin has always been really supportive, friendly and helpful as well as all the Reception Academy team. It was a fantastic experience and I highly recommend it! :)Written 4th Oct 2016
I'm really happy that I chose to take the 4 weeks Hotel Receptionist Training class at Reception Academy. I've learned a lot and found a job even before the end of the four weeks. Something that I didn't expect at all! I recommend Reception Academy to everyone who wants to start a career in the hospitality industry. The classes are fun (a special mention to Andrew, my amazing teacher) useful and there's a LOT of practice which is the most important part. It might not be cheap, but it's worth every single pound. Also, you will find a great and helpful staff in the office, especially Anna and little Gizmo. Let's be real, Gizmo is the best ;)Written 4th Oct 2016
Thank you very much Reception Academy!! A special thank you to our trainer, Pierre! Wonderful experience with amazing people. I gained all the things that a exceptional receptionist needs to know and very important for me, I gained confidence. Studying Hotel Receptionist & Opera V5 course was one of the best things that I made. In less than two weeks I got a job. I would highly recommend it to all those people who wants to start a career in the Hospitality Industry. There is no better place to do that!Written 30th Sep 2016
I'm very glad that I choose to sign up at the Reception Academy. It's sad the course is coming to an end. I feel exciting looking forward for a new career. I would like to thank my trainer Ramin for his support and his professionalism, always available and patient with all of us. I would to recommend anybody the Reception Academy.Written 30th Sep 2016
Reception Academy has been a great experience! I am very happy and satisfied and I believe it was the best choice I have ever made! The four week course Opera Pms was fantastic and very helpful. The team was amazing: professional, competent and friendly! I would like to thank you all especially my trainer Ramin for his support, his tips and the passion that he has instilled everyday (very good work Ramin keep it up!) I do highly recommend Reception Academy to anyone who wants to start a career in hospitality industry! Thank you once again!Written 30th Sep 2016
Reception academy has been FANTASTIC. Very serious and professional course assisted me and all of my colleague very well and every time i needed. I learned a lot of thing with pratical use of Opera and with practice behind a really desk of a hotel. Teacher, @Ramin Semsar, was very prepared and able to answer and solve every my duobt in very professional way. Has been a very good experience also because i meet new people that became friends. But, most important thing, before to finish i had just some interview in important hotel that saw my profile and Cv (which the academy helps to do it) in the academy website. I am very happy for this choice, and i suggest it to every people that what to start receptionist career.Written 30th Sep 2016
It's incredible how much you can learn in just 4 weeks at the Reception Academy. The course is very intensive and it worth all the time and the money invested in. My trainer Ramin is the first person who believes in you since the first day. He never loses his optimism and I will always thank him for this. I definitely recommend this course to everyone who would like to start a career in the hospitality industry.Written 30th Sep 2016
I am so glad that I choose to sign up for the Receptionist Training at Reception Academy. I had my graduation ceremony on Friday and I was offered a position on that day. Two hours later I was signing a contract with Park Plaza Hotels! Because of the Reception Academy: I feel very well prepared and confident to take on my new role! I would hereby like to thank my teacher Ramin for all the help and support! Signing up was one of the best decisions I have ever made!Written 12th Sep 2016
I would like to recommend the Reception Academy course for everyone who is eager to start a career in Hospitality Industry. The course was very interesting and made me learn a lot of things about hotel procedures. Thank you Pierre for your support and ''never give up ''attitude! After having finished a course in Reception Academy I did sign a contract with Double Tree by Hilton hotel.Written 12th Sep 2016
I am so glad that I choose to sign up for the Receptionist Training at Reception Academy. I had my graduation ceremony on Friday and I was offered a position on that day. Two hours later I was signing a contract with Park Plaza Hotels! Because of the Reception Academy: I feel very well prepared and confident to take on my new role! I would hereby like to thank my teacher Ramin for all the help and support! Signing up was one of the best decisions I have ever made!Written 5th Sep 2016
The course is really useful and the reception academy team is so professional and prepared for teach every day different people, at the end of the course you will have fully knowledge of hospitality, hoteliers and guest service, you will be ready to work like a receptionist and many hotels will call you straight away for offer you a job. Good experience and good way to invest your money, invest on yourself improve yourself get what you want.Written 2nd Sep 2016
I would like to thank Reception Academy to give the opportunity to get a Receptionist position in a hotel. Thank to Ramin, for his support every day. I really recommend it all people want to start in the hospitality industry. After more than one month working in a hotel, learning every day and been the happiest person , thanks everyone, thanks Reception Academy, thanks my classmates. Just believe in yourself, do it!Written 31st Aug 2016
I loved doing this course . Great teacher and learning. We have made many practical cases and we have put in real situations of a hotel. Moreover, since the Academy provide great help to find work in hotels and contact them. Course highly recommended!Written 6th Jul 2016
Hi I would like to recommend anyone who is wanting to get a good knowledge about the functionality and working of a great receptionist to give Reception Academy a try as they really do an outstanding job in training and moulding each individual pursuing the course by teaching them the most up-to-date skills and professionality inorder to get into the hospitality. I thank Ramin my trainer for training me and all the other Reception Academy Staff.. CudosWritten 4th Jul 2016
I joined Reception Academy for this course even if I already had experiences as Hotel Receptionist in my country of origin, and from the very first lesson I was amazed at seeing how many things I still can learn to improve my professionality to work in London. The experienced teacher: Mr Ramin Semsarilar really puts his effort in making the lesson interesting and maintaining the enthusiasm alive all day long! The Academy is clean and the lesson's room is just as seen in the pictures on the website, equipped with all is needed. So far I am more than happy to have found Reception Academy and enrolled for this course! ChiaraWritten 23rd Jun 2016
Hello! Hotel Receptionist and Opera V5 training was one of the best choices in my life so far. I am very satisfied with the programm and I'm very glad that I had the opportunity to meet Ramin Semsarilar as a trainer. A big thank you for making class so enjoyable, for the wonderful ideas and motivating stories and for sharing your passion for hospitality with us. I highly recommend Reception Academy to anyone who is looking to advance their career in the Hospitality Industry.Written 9th Jun 2016
The knowledge, professionalism and friendly attitude of the staff are the right path to success. I would happily recommend RA to friends.Written 7th Jun 2016