Effective Complaint Handling 1 Day Course

Effective Complaint Handling 1 Day Course

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Effective Complaint Handling Techniques

Based on techniques used by international 5 star Hotels we have created this dynamic one day complaint handling course. Specifically designed for those in customer service facing roles wishing to enhance their customer service skills and their ability to turn a complaint into a satisfied customer who will praise you for your outstanding performance.

Become a complaint handling expert and gain the confidence and skills needed to face any demanding situation with ease.

Learn how your career progression is dependent on excellent customer reviews. The service you provide in difficult situations can help you go above and beyond in today's competitive job market and truly enable you to become a Guest Service Hero!

This one day complaint handling course is perfect for anyone who aims to provide the best possible Customer Service Experience. Hotels are known for their leading Guest Service standards and desire to provide memorable guest moments and experiences. Let us share our Five Star Hotel Service secrets and tell you how a complaint can be turned around into something positive and something that a guest will remember for all the right reasons.

Five Star Service is not only for Five Star Hotels. Whether you work in a coffee shop, in a retail outlet, a fast food restaurant, or an office, this in-depth course will help you to enhance your skills and become noticed by your superiors for the superior handling of more demanding situations.

At the Academy our goal is to ensure you acquire the essential skills setting you on the right path for your future. Consequently anyone from any professional background, nationality or age is welcome to join the course.

Course Material covered:

✅ How to avoid complaints in the first place

✅ Customer Service counts

✅ Recognizing dissatisfaction

✅ Reading your guests / Understanding Customer needs

✅ Becoming a Guest Hero

✅ Conflict Resolution

✅ Service Recovery

✅ Reviewing Customer Service Satisfaction

✅ Learning from past time complaints

✅ Essential Follow Up

✅ How to respond to complaints on review sites

The Cost of this course:


  • £99: Weekday course, this amount must be paid in full upfront
  • £149: Weekend course, this amount must be paid in full upfront

Included in the price:

✅ Reception Academy stationery to utilise during the course.

✅ Certification of completion

✅ Full access to our hotel connections and network of over 1400 employers

✅ Life-time career support

✅ Complimentary tea and coffee

Course timings:

Weekday Course London:

  • This course is run over a full day and the course starts at 09:30 and finishes at 18:00 (including breaks)

Weekend Course London:

  • Saturday or Sunday, 09:30-18:00 (including breaks)

More Information

To learn more about studying at Reception Academy and how we can help you to get a head-start in hospitality, view our Student and Hotel videos or contact us if you have any further queries.

Why not come and visit us in person at Reception Academy? We would be delighted to show you around and answer any further questions you may have. Just let us know when you would like to visit and we can arrange a date and time that suits you best.


Reception Academy London

Coppergate House
16 Brune Street
London E1 7NJ Nearest Station: Liverpool Street Station


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