Complaint Handling
Handling guest complaints can be difficult, but successful hotels rely on satisfied customers. Guests are increasingly demanding the best, fastest and most convenient and if they feel their complaint or objection is not being heard and dealt with effectively they will take their custom elsewhere. Being able to listen, respond to and handle customer complaints in a positive manner is an essential skill for every hotel receptionist to have.
This practical one day interactive Complaint Handling training course will help develop the range of professional interpersonal and communication skills required to deal with guest complaints confidently. Practical examples, self-appraisals and discussion forums are used to enable delegates to develop the skills to 'think on their feet' and leave the customer reassured
Reception Academy continues to be the market leading training company in hospitality training and our valuable contacts with hotels will help you make your dreams come true. Start a career in one of the most exciting industries anywhere in the world – Hotels!
Included in the price of £99.00 :
• Customer Journey
• Complaint handling process
• Sample complaints
• Complaint handling "LEARN" system
• Useful phrases
• Official Reception Academy notepad and pen
• Personalised name badge
• Selection of Tea & Coffee
• Certificate of completion
Course times available:
Please click on "Book your Course" below to see available time slots
Where: Reception Academy at 16 Brune Street, London E1 7NJ