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The most amazing hotel infinity pools in the world

The most amazing hotel infinity pools in the world

What do you think hotel guests look for when booking a holiday City centre location Beach views Or how about an infinity pool An infinity pool might be synonymous with luxury, but then who says we can t enjoy a little bit of indulgence from time to time Whether in...

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IOH Interview with Martin Hartmann

IOH Interview with Martin Hartmann

Ever wondered why and how Reception Academy came about? The IOH (Institute of Hospitality) recently interviewed our Founder Martin Hartmann and he shared some interesting insights into his early days within the Hospitality Industry and how the idea of Reception Academy was born. Read the full interview here

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Top 5 hospitality trends for summer 2017

Top 5 hospitality trends for summer 2017

The sun is finally making an appearance, which means that many people s thoughts are turning to their summer holidays. For the hotel industry, we are currently in the build-up to one of the busiest times of the year so hotels and their staff need to ensure they are operating...

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The evolution of the hotel industry through the ages

The evolution of the hotel industry through the ages

Travellers have an infinite amount of choice when it comes to choosing a hotel from independent boutiques to cheap rooms with trusted global chains, or unforgettable stays at high-end establishments; but it hasn t always been that way. Hotels were not originally designed to be a luxury experience for the...

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5 unforgettable hotel customer service stories

5 unforgettable hotel customer service stories

What makes good customer service great If you want to truly succeed in the hotel and hospitality industry, this is something you will need to know. Great customer service is crucial for any hospitality business that strives for excellence. Not only does it boost customer satisfaction and long-term loyalty, it...

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