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The evolution of the hotel industry through the ages

The evolution of the hotel industry through the ages

Travellers have an infinite amount of choice when it comes to choosing a hotel from independent boutiques to cheap rooms with trusted global chains, or unforgettable stays at high-end establishments; but it hasn t always been that way. Hotels were not originally designed to be a luxury experience for the...

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5 unforgettable hotel customer service stories

5 unforgettable hotel customer service stories

What makes good customer service great If you want to truly succeed in the hotel and hospitality industry, this is something you will need to know. Great customer service is crucial for any hospitality business that strives for excellence. Not only does it boost customer satisfaction and long-term loyalty, it...

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5 of our favourite fictional hotels

5 of our favourite fictional hotels

Inns in medieval Europe lodged weary travellers for 200 years, but the first hotel, as we think of them, opened in Exeter in 1767. Since then, hotels have become a vital part of the fabric of modern culture. This has led to fictional hotels popping up across the cultural zeitgeist...

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Why do some hotel chains own more than one brand?

Why do some hotel chains own more than one brand?

Have you ever wondered why some large international hotel chains own more than one brand Not every Marriott or Hilton hotel is the same as the next; these travel giants know that catering to more than one type of guest is crucial for success, which is why they have more...

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Understanding different hotel types

If you were to take a quiz about the different types of hotel, how well do you think you would score Would you know the differences between Business and Boutique, or Leisure and Resort, for instance Now do not worry, we are not going to quiz you. But we are...

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