About Us

Reception Academy was founded in 2008 with the main objective of providing Hotels with exceptionally skilled staff in all departments. Since offering our classroom based courses to the general public in 2010, we have trained countless passionate students, wanting a career in Hospitality. With a high success rate of our graduates gaining employment in the industry, we have played a decisive role in improving the lives of committed individuals and made scores of dreams come true.

We are now acknowledged by over 500 Hotels that work closely with us and recognise the quality of our vocational training and the standard of our graduates. We provide a platform for connecting Hospitality graduates to employers through our graduate profile database. We also have an online job-board which enables registered Hotels to post all their Hospitality vacancies free of charge.

We are proud to say that we currently have graduates working in an assortment of Hotels. From The Ritz, Hilton, Marriott, Park Plaza, IHG to The Premier Inn, we are making a difference. Having successfully reduced the time and cost of training for Front of House positions, we aim to cover all other Hospitality departments and be the preferred provider of trained staff for Hotels.

Our History

During our founder’s career as a Front of House Manager in various multinational Hotel chains such as Hilton and Radisson, it became apparent that the majority of applications for Receptionist positions were rejected due to a lack of experience. Whilst many applicants seemed to have the passion and desire to work in Hotels, they could not be given a chance to prove this in interviews, due to a lack of knowledge and skills. Even those that had Hospitality Management Degrees seemed to only have an overall understanding of Hotels but no practical skills for working as Hotel Receptionists.

Displeased about the high student fees that are constantly increasing and wanting to give those passionate individuals an opportunity to start a new career, we created the Hotel Receptionist Training Course. This course along with other Hospitality programmes, take place at our training centre located in the heart of London.

In order to ensure our graduates find work in Hotels in the UK and abroad, we worked in conjunction with Hotels to create a course based on their requirements when hiring Hotel Receptionists. We also offer a free introduction service to each Hotel, where our graduates’ profiles may be seen by Hotels looking to employ Hotel Receptionists. Continuous close collaboration with London Hotels guarantees the training provided is to the highest standard, furthermore our instructors are trained professionals who themselves have worked in successful hotels for years.

At Reception Academy we believe that passion, hard work and a solid basic knowledge will give everyone the ideal opportunity to be successful in life.

What our graduates say about us:

If you want your professional dreams to come true, book a course with Reception Academy. Many thanks for excellent support and guidance from my tutor!
Ania Maciuk

The Hotel Receptionist and Opera V5 course at Reception Academy will exceed all your expectations no matter your previous educational or professional background! Due to my professional background in the field of education and considering what the educational market is offering right now, I must say without any doubt there isn't a better place to learn what must be learnt about the hospitality industry. Reception Academy is the first place I've seen so far where the people working there are passionate about what they do, where they are 100% honest and really care about their students.
Lourdes Medina

Great course where I've met not only future exceptional receptionists but also exceptional people (and trainers!) Thanks for teaching us "how to fly"!
Ana Oñate

I highly recommend Reception academy to anyone who wants to improve and grow in a hospitality business. Very happy with the results after the course!
René Garcia Fernandez

Feel free to watch our videos on the Reception Academy YouTube channel and Facebook, which includes testimonials from previous students.

What Hotels say about us:

Since discovering the tremendous work of the Reception Academy we are delighted to say that their graduates have set a high benchmark for all new recruits here at the Park Plaza, Westminster Bridge. At present more than half of our reception team is made up of Academy Graduates, and we have recently promoted our first graduate into a shift leader position. We are constantly delighted by the enthusiasm and technical ability of the graduates each month, and look forward to developing our relationship further with the academy.
Park Plaza Westminster Bridge

A big thank you to Reception Academy for the amazing job they do by training their students to the highest technical and behavioural standards to face guests! Hilton Hotels have so many success stories we could share! In London Hilton, Park Lane (the biggest 5 star hotel in London) you can find Eva, Matt and Catalin all from Reception Academy! Thank you to the team”.
Hilton Resourcing

Feel free to watch our videos on the Reception Academy YouTube channel, which includes testimonials from recruiters of major brands talking about the quality of our training.